"Survaider is a Customer Experience Management solution for businesses that lets you listen to the voice of your customers, and act on it in real time."
Survaider is an online SaaS CEM platform which lets enterprises understand the voice of customers and act on it, across all their business locations in real time.
Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.
Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place.
Manage opinions from across all channels at a single place.
Ask question though on premise tab, mail it to your customer, send it as SMS or all the three.
Accurately measure NPS and other business metrics across all channels in real-time.
Act on everything talked about your business on Social media.
Know exactly where to focus on to keep your operations tight and make your customers smile.
Track your competitors and benchmark your scores against them.
Collaborate with your team.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in December 2018.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdf
Survaider's main user groups include industries like F&B, Hospitality, Automobiles, Retail, hospitals and pharmaceuticals.
Survaider is an online SaaS CEM platform that can be used to understand voice of customers and act on it, across all their business locations in real time. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.
Survaider is a SAAS product and runs on any OS or platform.
Yes, you can add unlimited users to your team in this platform.
Yes, we provide a 24/7 customer support.