What is Survaider?

"Survaider is a Customer Experience Management solution for businesses that lets you listen to the voice of your customers, and act on it in real time."

Survaider is an online SaaS CEM platform which lets enterprises understand the voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Other features:

  • Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.
  • Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk software.
  • Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

Survaider scored 55/100 in the Customer Experience category. This is based on press buzz (22/100), recent user trends (falling), and other relevant information on Survaider gathered from around the web.

The score for this service has declined over the past month. What is this?

  • Survaider

Survaider Product Overview

  • Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place.

  • Manage opinions from across all channels at a single place.

  • Ask question though on premise tab, mail it to your customer, send it as SMS or all the three.

  • Accurately measure NPS and other business metrics across all channels in real-time.

  • Act on everything talked about your business on Social media.

  • Know exactly where to focus on to keep your operations tight and make your customers smile.

  • Track your competitors and benchmark your scores against them.

  • Collaborate with your team.


Languages: English
THE ULTIMATE Software Buyer Guide 2018

The Ultimate Customer Experience Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in October 2018.

Customer experience is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for improving customer experience work in many ...

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Survaider Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Survaider FAQs

Does Survaider integrate with any other apps?

Yes.

What are some applications Survaider is commonly used in tandem with?

  • Review management
  • Opinion Monitoring
  • Surveys
  • Real time NPS tracking
  • Social listening
  • Business insights
  • Competitor analysis

Who are the main user groups of Survaider?

Survaider's main user groups include industries like F&B, Hospitality, Automobiles, Retail, hospitals and pharmaceuticals.

What is Survaider generally used for?

Survaider is an online SaaS CEM platform that can be used to understand voice of customers and act on it, across all their business locations in real time. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Does Survaider offer an API?

Yes.

What platforms does Survaider support?

Survaider is a SAAS product and runs on any OS or platform.

Does Survaider offer multi-user capability (e.g. teams)?

Yes, you can add unlimited users to your team in this platform.

Does Survaider offer guides, tutorials and or customer support?

Yes, we provide a 24/7 customer support.

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