What is Qualtrics Customer Experience?

"Qualtrics CX makes it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision."

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!


Qualtrics Customer Experience scored 87/100 in the Customer Experience category. This is based on user satisfaction (81/100), press buzz (58/100), and other relevant information on Qualtrics Customer Experience gathered from around the web.

The score for this service has declined over the past month. What is this?

  • Qualtrics Customer Experience

Qualtrics Customer Experience Product Overview


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THE ULTIMATE Software Buyer Guide 2018

The Ultimate Customer Experience Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in November 2018.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...

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Qualtrics Customer Experience Features

  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score

Qualtrics Customer Experience FAQs

Who are the main user groups of Qualtrics Customer Experience?

Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

Does Qualtrics Customer Experience offer guides, tutorials and or customer support?

Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

We also have a entire support site to offer detailed guides to our features.

What platforms does Qualtrics Customer Experience support?

Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

Does Qualtrics Customer Experience offer an API?

Yes

What are some applications Qualtrics Customer Experience is commonly used in tandem with?

  • Salesforce
  • Marketo
  • Tableau
  • Adobe Analytics
  • Slack
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