What is MaritzCX?

"MaritzCX is a customer experience management platform for enterprise-level organizations."

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. MaritzCX is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The MaritzCX Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.


MaritzCX scored 80/100 in the Customer Experience category. This is based on user satisfaction (50/100), press buzz (37/100), and other relevant information on MaritzCX gathered from around the web.

The score for this service has improved over the past month. What is this?

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MaritzCX Product Overview

  • Surveys & Data Collection

  • Text Analysis

  • Dashboards & Reporting

  • CX Strategy & Design

  • Vertical Expertise

  • Mistery Shopping

  • Predictive Analytics

  • Social CX

  • Advance Analytics

  • Customer Email Summaries


Languages: English, German
Software Buyer Guide 2018

Customer Experience Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in December 2018.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...

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MaritzCX Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Template Designer
  • Net Promoter Score

MaritzCX FAQs

Who are the main user groups of MaritzCX?

Main users of MaritzCX are large and very large enterprise companies.

Does MaritzCX offer guides, tutorials and or customer support?

Support: Online Support, Phone Support, Email Support, Knowledge Base.

What is MaritzCX generally used for?

This service is generally used for customer experience management.

What platforms does MaritzCX support?

MaritzCX is a web-based platform with Android and iOS native apps offered.

Does MaritzCX offer an API?

Yes, it offers REST API.

What are some applications MaritzCX is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

Does MaritzCX offer multi-user capability (e.g. teams)?

No.

Does MaritzCX integrate with any other apps?

Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

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