"FullStory captures all customer experience data in one powerful, easy-to-use platform."
FullStory replays users' interactions with a website or web app by recreating the document object model (DOM). An example of how it works is through rewatching the customer's interaction with a product, in order to define a support option for him.
This solution enables you to understand your customers and their behavior on your website. There are numerous situations in which it helps: The customer couldn't find the checkout button? Was there an error on the product image? Error and Dead clicks? FullStory effectively finds fundamental moments of possible user frustration.
This app is able to capture everything: clicks, keypresses, page transitions and more. It's also possible to co-browse - so customer support can solve problems in real-time, as well as to share documents, customer segments, or notes. User privacy is protected by excluding sensitive data.
Fast & Intuitive
Smart Frustration Detection
Share Segments, Notes, & More
Integrate With Your Favorite Apps
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in July 2019.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdf
Yes, there is a multi-user capacity offered.
FullStory's main users are support agents amd product teams in SMEs and large enterprises.
Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.
This service is used to capture all customer experience data in one platfrom.
FullStory is commonly paired with user's current support system or error tracking tools.
FullStory is a web-based software.
Support: Online Support, Help Center, FAQs, Knowledge Base.