Listen To Your Customers Anytime Anywhere. The only customer experience platform with 17+ VOC channel. Highly Customization and effective Dashboard.
CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.
CloudCherry currently scores 75/100 in the Customer Experience category. This is based on press buzz (36/100), and other relevant information on CloudCherry gathered from around the web.
The score for this software has stayed the same over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in March 2024.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...
FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdfIt Supports
Windows
iOS
Mac
Android
With Open API feature it can integrate with any third party apps
CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
Broadly It is used for
Customer Experience Management
Customer Sentiment Analysis
Net Promoter Score Calculation
Loop Closer
Feedback Management System
Customer Analytics
Yes, it has multi-user capability
View and access can be designed for each level of users.
Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.
This platform can be used for all consumer-facing industries
Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant
Mailchimp
Salesforce
Freshdesk
Microsoft
Zendesk
sms gupshup
KooKoo
Nexmo
Yes, it has an Open API