CloudCherry

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What is CloudCherry?

"Listen To Your Customers Anytime Anywhere. The only customer experience platform with 17+ VOC channel. Highly Customization and effective Dashboard."

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.


CloudCherry scored 74/100 in the Customer Experience category. This is based on press buzz (37/100), recent user trends (falling), and other relevant information on CloudCherry gathered from around the web.

The score for this software has declined over the past month. What is this?


CloudCherry Awards

CloudCherry Customer Experience Software Award 2020 CloudCherry Quality Choice Badge 2020
  • CloudCherry

Customer Experience Market Radar

Artboard 1 copy 4

CloudCherry Product Overview


Languages: Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil

Customer Experience Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in June 2020.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...

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CloudCherry Features

  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score
Compare Pricing

CloudCherry Pricing Plans

Basic

$300.00
unlimited user(s) / month
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

Credit card required: No

CloudCherry FAQs

What platforms does CloudCherry support?

It Supports

Windows
iOS
Mac
Android

Does CloudCherry integrate with any other apps?

With Open API feature it can integrate with any third party apps

What is CloudCherry generally used for?

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

Broadly It is used for
Customer Experience Management
Customer Sentiment Analysis
Net Promoter Score Calculation
Loop Closer
Feedback Management System
Customer Analytics

Does CloudCherry offer multi-user capability (e.g. teams)?

Yes, it has multi-user capability

View and access can be designed for each level of users.

Does CloudCherry offer guides, tutorials and or customer support?

Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

Who are the main user groups of CloudCherry?

This platform can be used for all consumer-facing industries
Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

What are some applications CloudCherry is commonly used in tandem with?

Mailchimp
Salesforce
Freshdesk
Microsoft
Zendesk
sms gupshup
KooKoo
Nexmo

Does CloudCherry offer an API?

Yes, it has an Open API

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