"Talisma is a digital customer engagement and CRM platform."
Talisma is an integrated CRM toolset that combines marketing and sales modules with customer experience monitoring and improvement. The software comes as hosted, installed for Windows OS, or hybrid. Its main purpose is to develop customer satisfaction by using email, phone, chat, and SMS text messaging.
This is a web-based, all-in-one services platform, analytics tool, and knowledge base. Its main offerings include; Omnichannel Support covering Facebook, Facebook Messenger, Twitter, and WeChat; Customer Journeys Through Robotic Process Automation, in the form of bot-driven process automation; and Actionable Intelligence of trends, performance, and new business insights.
By using this platform, business users can create effective marketing campaigns, measure results, empower all actions through integrated communications features, locate answers, use a knowledge base, and maintain the customer database. On the top of that, Talisma offers the real-time, two-way translation of more than 100 languages.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in August 2021.
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The main users of Talisma are SMEs and large enterprises, including multinational brands.
This service is generally used for improving customer engagement.
Support: Knowledge Base, Online Support, and Phone Support.
It integrates with ion interactive and Ameyo.
Yes, it offers an API.
This platform offers web-based, Windows-installed, and hybrid deployment.