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What is Talisma?

"Talisma is a digital customer engagement and CRM platform."

Talisma is an integrated CRM toolset that combines marketing and sales modules with customer experience monitoring and improvement. The software comes as hosted, installed for Windows OS, or hybrid. Its main purpose is to develop customer satisfaction by using email, phone, chat, and SMS text messaging.

This is a web-based, all-in-one services platform, analytics tool, and knowledge base. Its main offerings include; Omnichannel Support covering Facebook, Facebook Messenger, Twitter, and WeChat; Customer Journeys Through Robotic Process Automation, in the form of bot-driven process automation; and Actionable Intelligence of trends, performance, and new business insights.

By using this platform, business users can create effective marketing campaigns, measure results, empower all actions through integrated communications features, locate answers, use a knowledge base, and maintain the customer database. On the top of that, Talisma offers the real-time, two-way translation of more than 100 languages.

Talisma scored 78/100 in the Customer Engagement category. This is based on user satisfaction (63/100), press buzz (37/100), and other relevant information on Talisma gathered from around the web.

The score for this software has declined over the past month. What is this?

  • Talisma

Customer Engagement Market Radar

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Talisma Product Overview

  • Social CRM

  • Omnichannel Support

  • Robotic Process Automation

  • Actionable Intelligence

  • Single View of Customer

  • Anywhere Access

  • Workflow Automation

  • Integration with Legacy Channels

  • Channel Deflection

  • Omni Experience

Languages: English

Customer Engagement Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in August 2021.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...


Talisma Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score
  • Sales Automation
  • Pipeline Management

Talisma FAQs

Who are the main user groups of Talisma?

The main users of Talisma are SMEs and large enterprises, including multinational brands.

What is Talisma generally used for?

This service is generally used for improving customer engagement.

Does Talisma offer guides, tutorials and or customer support?

Support: Knowledge Base, Online Support, and Phone Support.

Does Talisma integrate with any other apps?

It integrates with ion interactive and Ameyo.

Does Talisma offer an API?

Yes, it offers an API.

Does Talisma offer multi-user capability (e.g. teams)?


What platforms does Talisma support?

This platform offers web-based, Windows-installed, and hybrid deployment.

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