"Promoter.io is a customer engagement and feedback software, designed to improve customer loyalty. It helps SMBs do "Net Promoter" the right way and get the best results."
Promoter.io is customer intelligence, customer engagement, and feedback management platform that helps users boost their customer retention. It is a mix of permanent actionable feedback based on a best-practice NPS approach to customer data from a number of sources.
Promoter.io provides the measurement of customer loyalty using the Net Promoter System. It uses two questions (“How likely are you to recommend us to a friend?” and “What’s the biggest reason for your response?”), to determine the NPS score and identify which segment of the customer relationships users should focus on.
Except for providing surveys, the platform helps customize campaign emails, providing email templates as a base. There is also an instinctive dashboard, displaying the NPS score, the survey rank and trending keywords that customers use in their interaction with service or product providers.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in December 2018.
To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...FREE DOWNLOAD Customer-Engagement-Software-Buyer-Guide-2018.pdf
Promoter.io offers: Phone Support, Knowledge Base, NPS Follow-Up 'Cheat Sheet'.
There is multi-user capability offered.
Promoter.io is a web-based platform.
Yes, this service offers an API.
It integrates with Zapier, Segment, and Slack.
This is a customer feedback management software.
Main users of Promoter.io are SMEs and large enterprises.