What is Promoter.io?

"Promoter.io is a customer engagement and feedback software, designed to improve customer loyalty. It helps SMBs do "Net Promoter" the right way and get the best results."

Promoter.io is customer intelligence, customer engagement, and feedback management platform that helps users boost their customer retention. It is a mix of permanent actionable feedback based on a best-practice NPS approach to customer data from a number of sources.

Promoter.io provides the measurement of customer loyalty using the Net Promoter System. It uses two questions (“How likely are you to recommend us to a friend?” and “What’s the biggest reason for your response?”), to determine the NPS score and identify which segment of the customer relationships users should focus on.

Except for providing surveys, the platform helps customize campaign emails, providing email templates as a base. There is also an instinctive dashboard, displaying the NPS score, the survey rank and trending keywords that customers use in their interaction with service or product providers.

Promoter.io scored 81/100 in the Customer Engagement category. This is based on user satisfaction (100/100), press buzz (37/100), recent user trends (rising), and other relevant information on Promoter.io gathered from around the web.

The score for this service has improved over the past month. What is this?

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Customer Engagement Market Radar

Promoter.io Product Overview

  • Beautifully Simple Email

  • Internationalization

  • Segmented Campaigns

  • Drip and Instant Surveys

  • Feedback Forwarding

  • Delivery Delay

  • Recurring Surveys

  • Automated Reminders

  • API Support

  • NPS Over Time

Languages: English
Software Buyer Guide 2018

Customer Engagement Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in December 2018.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...


Promoter.io Features

  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score
Compare Pricing

Promoter.io Pricing Plans


per Month
  • 150 Surveys/Month
  • 1 Campaign
  • 1 User
  • 90 Days Data Retention
  • Customizable Email Templates
  • Multi-Language Templates
  • Survey Throttling
  • Survey Reminders
  • NPS Dashboard
  • Filter by Attributes
  • Feedback Management
  • Weekly Digest
  • Data Export


per Month
  • 750 Surveys/Month
  • 1 Campaign
  • 2 Users
  • 180 Days Data Retention
  • *All Features from Hobby, Plus:*
  • Survey Send Delay
  • Trend Analysis
  • API
  • Zapier


per Month
  • 2,500 Surveys/Month
  • 1 Campaign
  • 5 Users
  • 1 Year Data Retention
  • *All Features from Starter, Plus:*
  • Smart Scheduling
  • Drip Surveys
  • Recurring Surveys
  • Customer Profiles
  • Historical Scores


per Month
  • 10,000 Surveys/Month
  • 3 Campaigns
  • 10 Users
  • 3 Years Data Retention
  • *All Features from Pro, Plus:*
  • Customer Lifecycle NPS
  • Priority Support
  • Import Existing NPS Data
  • Employee NPS
  • Segments


per Month
  • 25,000 Surveys/Month
  • 5 Campaigns
  • 15 Users
  • 5 Years Data Retention
  • *All Features from Growth*


1 user(s) / month
  • Custom Number Surveys/Month
  • Custom Number Campaigns
  • Custom Number Users
  • Data Retention Forever
  • *All Features from Rainmaker, Plus:*
  • Developer Sandbox
  • Dedicated Sending IP
  • Custom Return Path
  • Dedicated Account Manager
  • Custom Integrations
  • Campaign Administration
  • Invoice Billing

Plans starting from: $23.00/month Credit card required: N/A

Promoter.io FAQs

Does Promoter.io offer guides, tutorials and or customer support?

Promoter.io offers: Phone Support, Knowledge Base, NPS Follow-Up 'Cheat Sheet'.

Does Promoter.io offer multi-user capability (e.g. teams)?

There is multi-user capability offered.

What platforms does Promoter.io support?

Promoter.io is a web-based platform.

Does Promoter.io offer an API?

Yes, this service offers an API.

Does Promoter.io integrate with any other apps?

It integrates with Zapier, Segment, and Slack.

What is Promoter.io generally used for?

This is a customer feedback management software.

Who are the main user groups of Promoter.io?

Main users of Promoter.io are SMEs and large enterprises.

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