"Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value."
Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.
Predict which customers are likely to churn, convert, or expand their business with you.
Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.
Engage the right customers with timely and relevant email messages.
Analyze all of your customer data in one place to uncover new insights and growing trends.
See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in December 2018.
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Preventing churn and proactively managing the customer lifecycle.
Salesforce or similar CRM.
Zendesk or similar support ticketing.
Stripe or similar subscription billing.
AskNicely or similiar NPS survey systems.
Customer Success Teams in B2B SaaS organizations.
Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.
Yes, account and event REST APIs are available.