Natero

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What is Natero?

"Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value."

Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.

  • Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
  • Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
  • Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
  • Targeted Emails - Engage the right customers with timely and relevant email messages.
  • Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.

Natero scored 85/100 in the Customer Engagement category. This is based on user satisfaction (82/100), press buzz (34/100), and other relevant information on Natero gathered from around the web.

The score for this software has improved over the past month. What is this?


Natero Awards

Natero Quality Choice Badge 2020
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Customer Engagement Market Radar

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Natero Product Overview

  • Predict which customers are likely to churn, convert, or expand their business with you.

  • Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

  • Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

  • Engage the right customers with timely and relevant email messages.

  • Analyze all of your customer data in one place to uncover new insights and growing trends.

  • See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.


Languages: English

Customer Engagement Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in June 2020.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

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Natero Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • SEO
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Sales Automation

Natero FAQs

Does Natero offer multi-user capability (e.g. teams)?

Yes

What is Natero generally used for?

Preventing churn and proactively managing the customer lifecycle.

What are some applications Natero is commonly used in tandem with?

Salesforce or similar CRM.
Zendesk or similar support ticketing.
Stripe or similar subscription billing.
AskNicely or similiar NPS survey systems.

Who are the main user groups of Natero?

Customer Success Teams in B2B SaaS organizations.

Does Natero integrate with any other apps?

Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.

Does Natero offer an API?

Yes, account and event REST APIs are available.

Does Natero offer guides, tutorials and or customer support?

Yes

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Natero User Reviews

Average User Rating:
4.1/5 based on 60 user ratings.
Your Rating:
User profile picture

"Natero is pretty great overall!"


What do you like about Natero?

One of my favorite softwares is Natero because it is an excellent data management software for the success of the client. Natero offers a range of functions that include workflow management, customer data and health score, complete integrations, predictive analysis, control panels and others, in a single unified platform, which is very educational and easy to use. In addition, Natero offers a predictive analytics service that automatically identifies customers who need attention.

On the other hand, Natero has allowed us to centrally manage all tasks, milestones and alerts related to intuitive workflows to manage the incorporation, adoption of products and more.
It is for this reason that both my company and I believe in the potential of this product.

What do you dislike about Natero?

I can not provide negative comments about this product, since the complexity of this type of product and the data it collects are relatively easy. It would have been a good idea to have a more direct supportive participation with us in the integration process to accelerate the process. Although we had a lot of interaction with the incorporation team, I think we could have accelerated our incorporation process in particular if we had a dedicated person to walk with our company.

What have you been using it for and what problems did Natero solve?

We obtained more than we anticipated with the help of Natero in our company, obtaining very favorable results for the company. We obtained greater visibility with integrated capacity to manage the entire life cycle of customers. In addition, custom account panels and individually designed workflows make choosing Natero a true game changer and allows us to implement a great success!

4/5
Usefulness
5/5
Ease of use
3/5
Value for money
5/5
Customer service
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