What is Natero?

"Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value."

Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.

  • Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
  • Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
  • Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
  • Targeted Emails - Engage the right customers with timely and relevant email messages.
  • Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.

Natero scored 84/100 in the Customer Engagement category. This is based on user satisfaction (80/100), press buzz (31/100), recent user trends (rising), and other relevant information on Natero gathered from around the web.

The score for this service has improved over the past month. What is this?

  • Natero
  • Natero
  • Natero

Customer Engagement Market Radar

Natero Product Overview

  • Predict which customers are likely to churn, convert, or expand their business with you.

  • Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

  • Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

  • Engage the right customers with timely and relevant email messages.

  • Analyze all of your customer data in one place to uncover new insights and growing trends.

  • See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.


Languages: English
THE ULTIMATE Software Buyer Guide 2018

The Ultimate Customer Engagement Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in August 2018.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

FREE DOWNLOAD

Natero Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Natero FAQs

Does Natero offer multi-user capability (e.g. teams)?

Yes

What is Natero generally used for?

Preventing churn and proactively managing the customer lifecycle.

What are some applications Natero is commonly used in tandem with?

Salesforce or similar CRM.
Zendesk or similar support ticketing.
Stripe or similar subscription billing.
AskNicely or similiar NPS survey systems.

Who are the main user groups of Natero?

Customer Success Teams in B2B SaaS organizations.

Does Natero integrate with any other apps?

Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.

Does Natero offer an API?

Yes, account and event REST APIs are available.

Does Natero offer guides, tutorials and or customer support?

Yes

on
Page last modified:

Natero User Reviews

No reviews yet. Rate this app or be the first to review!
Back to top