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What is Moxie?

"Moxie is a digital customer engagement solution, mainly intended for eCommerce businesses."

Moxie's main advantage is its ability to anticipate customers' needs by connecting with them and inciting their engagement through the entire digital experience on a variety of devices. It includes Live Chat, Email, Knowledge, and Web Self-Service.

Businesses, mainly eCommerce are now able to build more meaningful and profitable interactions with their customers through a concierge-like experience. The platform provides them the possibility to deliver the best engagement offer through the right channel in order to increase complete customer value.

For eCommerce professionals, the customer journey is one of the essential parts of their service. Moxie Concierge makes it as accessible as possible, using chat, email, web-self-service and other digital channels, all of it integrated into users' websites. The platform connects the three vital modules that let businesses achieve big results: Digital Engagement, Intelligent Decisioning, and Performance Analytics.

Moxie scored 82/100 in the Customer Engagement category. This is based on user satisfaction (74/100), press buzz (35/100), recent user trends (falling), and other relevant information on Moxie gathered from around the web.

The score for this software has declined over the past month. What is this?

Moxie Awards
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Customer Engagement Market Radar

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Moxie Product Overview

  • Digital Engagement

  • Intelligent Decisioning

  • Analytics with Answers

  • KBot

  • Live Chat

  • Email

  • Mobile Compatibility

  • Security

Languages: English

Customer Engagement Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in August 2021.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...


Moxie Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Moxie FAQs

Who are the main user groups of Moxie?

Main users of Moxie are small and medum-sized eCommerce businesses.

Does Moxie offer multi-user capability (e.g. teams)?


What platforms does Moxie support?


Does Moxie offer an API?


What is Moxie generally used for?

This service is generally used for digital customer engagement.

Does Moxie offer guides, tutorials and or customer support?

Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does Moxie integrate with any other apps?

Integrations: Salesforce, VirtuOz, Facebook Messenger, Skype, Sharepoint, IBM’s Tealeaf, Microsoft Dynamics, Glance, Nuance.

What are some applications Moxie is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

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