"Moxie is a digital customer engagement solution, mainly intended for eCommerce businesses."
Moxie's main advantage is its ability to anticipate customers' needs by connecting with them and inciting their engagement through the entire digital experience on a variety of devices. It includes Live Chat, Email, Knowledge, and Web Self-Service.
Businesses, mainly eCommerce are now able to build more meaningful and profitable interactions with their customers through a concierge-like experience. The platform provides them the possibility to deliver the best engagement offer through the right channel in order to increase complete customer value.
For eCommerce professionals, the customer journey is one of the essential parts of their service. Moxie Concierge makes it as accessible as possible, using chat, email, web-self-service and other digital channels, all of it integrated into users' websites. The platform connects the three vital modules that let businesses achieve big results: Digital Engagement, Intelligent Decisioning, and Performance Analytics.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in August 2020.
To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...FREE DOWNLOAD Customer-Engagement-Software-Buyer-Guide-2018.pdf
Main users of Moxie are small and medum-sized eCommerce businesses.
This service is generally used for digital customer engagement.
Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.
Integrations: Salesforce, VirtuOz, Facebook Messenger, Skype, Sharepoint, IBM’s Tealeaf, Microsoft Dynamics, Glance, Nuance.
It is commonly used in tandem with CRM applications.