"eGain provides cloud, hosting, and on-site customer interaction software for sales and service."
eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.
The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.
eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.
Streamline and Automate Service Processes
Effectively Categorize Interactions
Monitor and Track Every Call
Integrate Multichannel Customer Communications
Complete Customer Information and Interaction History
A Common Knowledge Base
Intelligent Summarizing of Phone Calls.
Fully integrated with other interaction channels
Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in May 2020.
To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...FREE DOWNLOAD Customer-Engagement-Software-Buyer-Guide-2018.pdf
Yes, it offers REST API.
Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support.
eGain integrates with call center, business, content, and email systems.
Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.
This service is generally used as a customer interaction software.
eGain is cloud-based, hosting, and on-site software.