Crisp

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What is Crisp?

"Crisp is a customer engagement platform that offers companies the ability to enhance their customer relationship through a wide range of features."

Customer Relationship is something that companies can't get rid of but on the other hand, SMB's have to deal with small amount of time and few human resources. Based on this, Crisp has been created to help Startups & SMB's to scale their customers relationship thanks to a complete solution that gather every communication channels in one place.

Crisp offer 3 main plans that range from 0$ to 95$ a month with no hidden fees based on contact number or Email sent neither operators.

Through all these features, companies are able to enhance their customers relationship experience and automate lots of repetitive tasks to let operators to their best: advise and create human relationship.


Crisp scored 89/100 in the Customer Engagement category. This is based on user satisfaction (90/100), press buzz (42/100), recent user trends (rising), and other relevant information on Crisp gathered from around the web.

The score for this software has declined over the past month. What is this?

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Crisp Product Overview

  • Shared inbox

  • Multi-channel customer service

  • Chatbot

  • Live Chat

  • Marketing & Sales Automation

  • Customer Support Automation

  • Routing Rules

  • Live Translate

  • Translated in 9 languages


Languages: Chinese, French, English, Finnish, Spanish, German, Dutch, Russian, Portuguese

Customer Engagement Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in October 2019.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

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Crisp Features

  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • SEO
  • Social-Media Integration
  • Supplier Management
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Compare Pricing

Crisp Pricing Plans

Basic

Free
  • Live Chat
  • Mobile Apps
  • Notifications
  • 2 operators

Pro

$25.00
per website
  • Canned Response
  • Shared Inbox (Facebook, Twitter, Telegram & Email Connection)
  • Shortcuts (Canned Responses)
  • Reply from Slack
  • Live Chat Triggers
  • Customization
  • Internal Search
  • 4 operators
  • Unlimited Messages

Unlimited

$95.00
per website
  • Unlimited contacts & operators
  • CRM
  • Knowledge Base
  • Routing Rules
  • Drip campaigns
  • SMS
  • Chatbot
  • Auto-Responder
  • Status Page
  • Reminders
  • Analytics

Plans starting from: $25.00/month Credit card required: No

Crisp FAQs

Does Crisp offer guides, tutorials and or customer support?

We provide 24/5 customer support, knowledge base and video to help customer scale their onboarding.

Does Crisp offer an API?

We provide an in-depth API that allows you to get and post information from and to Crisp.

Does Crisp offer multi-user capability (e.g. teams)?

We want to be the one stop for companies so that they do not have any other tool to use rather than Crisp.

Who are the main user groups of Crisp?

We provide our software to every companies that are willing to improve their customer relationship.

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