Crisp is a customer engagement platform that offers companies the ability to enhance their customer relationship through a wide range of features.
Customer Relationship is something that companies can't get rid of but on the other hand, SMB's have to deal with small amount of time and few human resources. Based on this, Crisp has been created to help Startups & SMB's to scale their customers relationship thanks to a complete solution that gather every communication channels in one place.
Crisp offer 3 main plans that range from 0$ to 95$ a month with no hidden fees based on contact number or Email sent neither operators.
Through all these features, companies are able to enhance their customers relationship experience and automate lots of repetitive tasks to let operators to their best: advise and create human relationship.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Crisp currently scores 89/100 in the Customer Engagement category. This is based on user satisfaction (88/100), press buzz (53/100), recent user trends (falling), and other relevant information on Crisp gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Shared inbox
Multi-channel customer service
Chatbot
Live Chat
Marketing & Sales Automation
Customer Support Automation
Routing Rules
Live Translate
Translated in 9 languages
Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in April 2024.
To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...
FREE DOWNLOAD Customer-Engagement-Software-Buyer-Guide-2018.pdfWe provide 24/5 customer support, knowledge base and video to help customer scale their onboarding.
We provide an in-depth API that allows you to get and post information from and to Crisp.
We want to be the one stop for companies so that they do not have any other tool to use rather than Crisp.
We provide our software to every companies that are willing to improve their customer relationship.
Its interface has a fairly simple design that allows us to use this application in a very practical way, the fact that it supports sending voice messages, videos and images is quite useful for our company's activities, since that way we can communicate in a much more fluid way with our clients, their customer service team is phenomenal, very attentive, fast and honest when answering any questions, problems or concerns that arise, if we talk about the price It is quite reasonable compared to other similar applications that exist in the market, in addition the chat is very customizable because it accepts the installation of additional plugins to improve the user experience in terms of the use of this application It has helped me a lot to improve the way I care for my clients, since through this chat I channel the attention of all (ALL) their requirements, from solving a simple question to sending them to a more specialized department so that they can solve your problem, I can do everything through its interface, and even on many occasions the same technician notifies me when a problem can be solved by the same client from his home and gives me the instructions and photos to assist him in the entire process of configuration and you can continue to use our products without having to wait for our technicians to make an appearance at your home.
The notifications have flaws, on more than one occasion it happened to me that messages came to the chat but at no time did any notification come to me warning me, I realized why I casually went to consult something and saw the messages that had recently arrived.
Crisp is super easy to integrate in your website and mobile app.
It has a SDK for native android and Apple apps
It is very flexible, you can customize a lot of things
You can integrate it with many external tools and platforms
The only problem we had was a mix-up in invites. I was accidentally invited to a separate, but almost identical, company page and was very confused. Their customer support helped walk me through what the problem was and where I could find more information to help myself.
Would definitely recommend, we feel it's a great solution for our business and certainly heading in the right direction.
