What is Bazaarvoice?

"Bazaarvoice is a SaaS solution that collects and publishes authentic feedback from customers."

With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content.

Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty.

Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.


Bazaarvoice scored 84/100 in the Customer Engagement category. This is based on user satisfaction (73/100), press buzz (51/100), recent user trends (falling), and other relevant information on Bazaarvoice gathered from around the web.

The score for this service has improved over the past month. What is this?

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Customer Engagement Market Radar

Bazaarvoice Product Overview

  • Ratings and Reviews

  • Questions and Answers

  • Seller Ratings

  • Moderation

  • Fraud Detection and Protection

  • ROI Measurement


Languages: English
THE ULTIMATE Software Buyer Guide 2018

The Ultimate Customer Engagement Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in October 2018.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

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Bazaarvoice Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Bazaarvoice FAQs

Who are the main user groups of Bazaarvoice?

Main users of Bazaarvoice are big brands and retail websites.

What platforms does Bazaarvoice support?

This is a web-based software.

Does Bazaarvoice offer an API?

Yes, it offers API.

What are some applications Bazaarvoice is commonly used in tandem with?

It is commonly used in tandem with social media, analytics, and CRM applications.

What is Bazaarvoice generally used for?

This service is generally used to collect and publish authentic feedback from customers.

Does Bazaarvoice integrate with any other apps?

Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP.

Does Bazaarvoice offer multi-user capability (e.g. teams)?

No.

Does Bazaarvoice offer guides, tutorials and or customer support?

Support: Knowledge Base, Live Support, Phone Support, Email Support, Account Manager.

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