What is Velaro?

"Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly."

Founded in 2000, today Velaro is the largest privately-owned provider of live chat and messaging software built to support the unique needs of enterprise customers. Leaders in eCommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At Velaro, our goal is to help your team master continuous improvement in your customer communications, as part of their daily workflow. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire conversations or even individual messages. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to make every chat better than the last.

Of course, communication with customers doesn’t occur in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem (including custom-built systems). We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.


Velaro scored 83/100 in the Customer Chat category. This is based on user satisfaction (100/100), press buzz (43/100), recent user trends (falling), and other relevant information on Velaro gathered from around the web.

The score for this service has declined over the past month. What is this?

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Customer Chat Market Radar

Velaro Product Overview


Languages: English
THE ULTIMATE Software Buyer Guide 2018

The Ultimate Customer Chat Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in October 2018.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

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Velaro Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
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Velaro Pricing Plans

Starter

$19.95
1 user(s) / month
  • Basic branding
  • 1 proactive chat rules
  • 2 groups
  • 500 visitors
  • Click-to-chat

Small Business

$64.95
1 user(s) / month
  • Premium integrations
  • Report scheduling and export
  • Sales conversion tracking
  • Full branding and surveys
  • 3 proactive chat rules
  • 5 groups
  • Unlimited visitors

Professional

$149.95
1 user(s) / month
  • Enterprise security
  • A/B testing
  • Shared canned messages
  • Unlimited proactive chat rules
  • Unlimited groups

Plans starting from: $19.95/month Credit card required: N/A

Velaro FAQs

Does Velaro offer an API?

Yes

Does Velaro integrate with any other apps?

Yes

What platforms does Velaro support?

Velaro supports web browsers and windows app.

Does Velaro offer multi-user capability (e.g. teams)?

Yes

What are some applications Velaro is commonly used in tandem with?

Velaro can be used in tandem with CRM, eCommerce, help desk, and marketing automation software.

Who are the main user groups of Velaro?

The main user groups of Velaro include customer service organizations (on both the marketing/sales and support side).

What is Velaro generally used for?

It is used for continuously improving customer service via chat and messaging.

Does Velaro offer guides, tutorials and or customer support?

Yes

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