Smith.ai Chat Pricing

Starter

• 20 live chats per month
• Relevant chats only (name, email and/or phone provided)
• Unlimited smart Q&A and lead-qualification
• Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents
• Real-time English-Spanish translation
• Email & phone support included

Basic

• 50 live chats per month
• Relevant chats only (name, email and/or phone provided)
• Unlimited smart Q&A and lead-qualification
• Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents
• Real-time English-Spanish translation
• Email & phone support included

Custom

• Relevant chats only (name, email and/or phone provided)
• Unlimited smart Q&A and lead-qualification
• Real-time English-Spanish translation
• Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents
• Email & phone support included

Pro

• 120 live chats per month
• Relevant chats only (name, email and/or phone provided)
• Unlimited smart Q&A and lead-qualification
• Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents
• Real-time English-Spanish translation
• Email & phone support included

Zoho SalesIQ Free

• 1 brand
• Visitor insights (10K visitors/month)
• 100 chat sessions/month
• Canned replies
• Basic visitor information
• Voice note
• File sharing
• Mobile SDK
• Credit card masking
• Integration with Zoho apps
• Integration with CMS and E-commerce platforms
• Desktop apps
• Daily reports (scheduled)

Zoho SalesIQ Basic

• Everything in FREE plus
• Visitor insights (50K visitors/month)
• 1000 chat sessions/month
• 1 custom chatbot
• Advanced visitor information
• Email signature chat
• Departments
• FAQs
• Articles
• Chat routing
• Chat transfer
• Group chat
• Proactive chat triggers
• Lead scoring and company scoring
• Business hours
• Branding
• Visitor-side chat history
• Click-to-call
• Audio call
• Screensharing
• Third-party integrations

Zoho SalesIQ Professional

• Everything in BASIC plus
• Visitor insights (100K visitors/month)
• Unlimited chat sessions
• 5 custom chatbots
• Facebook Messenger
• Instagram
• WhatsApp
• Telegram
• Custom widgets
• Block IP
• Operator chat monitoring
• Weekly and monthly reports (scheduled)
• Real-time reporting
• Apple TV app

Zoho SalesIQ Enterprise

• Everything in PROFESSIONAL plus
• Visitor insights (200K visitors/month)
• Chat translation
• 10 custom chatbots
• Answer Bot Zia
• Autopilot
• Tags
• Smart suggestions Zia
• Company profile enrichment Zia
• Profanity management
• Integrations with Cloud Telephony and PBX systems

ProProfs Chat BRONZE

• Unlimited chats
• Web, Mobile & Desktop App
• Chat history
• 1 Domains
• Visitor tracking
• Ticketing

ProProfs Chat SILVER

• All BRONZE Features
• 2 Domains
• Customize Logos and Colors
• Ratings & Surveys
• Greetings
• File Transfer
• Canned Responses

ProProfs Chat GOLD

• All SILVER Features
• Forums & Learner Communities
• Departments & Groups
• Supervise Chats
• Multiple Operators
• Chat Routing
• Reports
• White Label
• Multiple Languages
• Snapshots & Cobrowsing
• Escalations & Transfer
• Call Back
• ProProfs Knowledgebase
• Integrations

ProProfs Chat ENTERPRISE

• All Gold Features
• Advanced Customization
• Supervisor Dashboard
• ProProfs Survey Maker
• Access Reports via API
• Customization Service
• Audit & Admin Controls
• SLA & Custom License
• Vault
• Enterprise Reporting
• Customer Support