Oct8ne is a visual customer service software that is drastically changing the way we interact with e-commerce customers and how online purchases are made.
Oct8ne is a visual customer service software that is drastically changing the way we interact with e-commerce customers and how online purchases are made.
Through the co-viewer, both customers and agents can view images and videos of products in real time in the chat window. This function allows the customer service Team to serve the client as they would in a physical store, providing not only the best customer service but acting like a real sales force.
Oct8ne launched three years ago in the United States, Spain, and Latin America. Lately has opened market also in France, Italy and the other Northern European Countries.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Oct8ne currently scores 80/100 in the Customer Chat category. This is based on press buzz (40/100), recent user trends (falling), and other relevant information on Oct8ne gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Co-viewer
Voice call
Screensharing
Live chat
Video conference
Statistics
Installation plugin
Add products to cart
Compatible with all platforms
Predictive segmentation
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in April 2024.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...
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