Livechat

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What is Livechat?

"Turn your website traffic into direct communication by implementing live chat on your website."

This online communication channel offers users the ability to receive and send messages to your company in real time. In order to reach an agent, your customer simply needs to click on a link on your website and enter their phone number, be that fixed or mobile. Our solution automatically connects the customer to your Contact Centre or PBX.

Incorporated into Hydra, our Contact Centre system, this service offers an alternative communication channel between you and your customers.

IMPROVE YOUR CUSTOMER SERVICE

Discover the multitude of ways you can improve your customer service level with our LiveChat service:

Cost savings
No matter what device they are using, your customers can contact you free of charge from anywhere in the world, significantly reducing their monthly phone costs.

Security and peace of mind
Give your customers the security and peace of mind they need in knowing they can reach you immediately whenever they need to, no matter where they are in the world.

Better web experience
Interact with your web users knowing in advance the page they are viewing and their geographical location. Having this contextual information about your website user will allow you to anticipate their questions, improve your responses and offer a fully personalized service. Whilst guiding them in the right direction, discover new opportunities when messaging directly with your customers, resulting in improved conversion rates and increased sales.

Greater satisfaction
The best customer service practices will always be measured by the speed at which problems are resolved. 73% of consumers say a combination of digital and traditional customer service channels works best in resolving an issue. Consumers are most satisfied when speaking with a live agent on the phone or by live chat. LiveChat offers the perfect combination of the immediacy of response, direct connection and greater attention to your digital customers.

COST SAVING AND CONTROL FOR YOUR COMPANY

Say goodbye to your toll-free
Our LiveChat solution means you can get rid of your expensive tollfree line, as you will already be offering your customers a free and international alternative to connect with you. Toll-free lines are not only expensive for companies, but they are also not accessible to customers calling from abroad. There will be no reason for you to keep your toll-free line once you have our LiveChat service installed.

Flat rate
Our online chat service is offered at a monthly flat rate. This allows you to take full control of your spending and avoid unwanted surprises on your phone bill. All messages are included. Receive and send as many messages as needed in order to resolve your customers’ queries.

Integration with Hydra
Our LiveChat service comes integrated into our Contact Centre solution Hydra, allowing you to select different agents depending on the time and day, the availability of agents or the user’s location. You can also create a fallback to form when agents are busy or unavailable. Get detailed reports of each conversation and access historical data on demand at any time.

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Livechat Awards

Livechat Quality Choice Badge 2020
  • Livechat

Customer Chat Market Radar

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Livechat Product Overview


Languages: Spanish, Italian, French, Portuguese, German, English

Customer Chat Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in August 2020.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

FREE DOWNLOAD

Livechat Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Livechat FAQs

Does Livechat offer multi-user capability (e.g. teams)?

Yes.

Does Livechat offer an API?

Yes.

Does Livechat integrate with any other apps?

Yes.

Does Livechat offer guides, tutorials and or customer support?

Yes.

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Livechat User Reviews

Average User Rating:
5.0/5 based on 1 user ratings.
Your Rating:
User profile picture

"Bringing convenience in customer service"


What do you like about Livechat?

The icon for initiating a live chat presents itself in a visible active manner to let clients on the website know that they can chat live with an agent. It also integrates very well with our system that integrating it with a bot was easy in order for other queries from clients to be answered automatically by the bot. It provides a great interface for clients to interact with agents in an intuitive manner with ability to attach files to their messages. It also extracts well client's contacts including phone numbers from the form to our database.

What do you dislike about Livechat?

It has very few features that makes it impossible to work alone instead it needs many integrations of which it is a hassle to integrate it with other applications.

What have you been using it for and what problems did Livechat solve?

Our customer support chats live with clients to provide solutions to clients' problems in real time.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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