ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI.
The solution has some of the unique capabilities with high end detailed Reporting and available Data Analytics. When it comes to strategic decision making, the right information is the key and ICE click to chat drill down Reports and the Data that helps in you in your decision-making process.
Looking into the demands and continuously evolving needs of the ever-changing business models with different verticals of the industry, Etech Technology Solution designed Integrated Customer Engagement (ICE) Chat. This solution has been designed intelligently to encompass the needs of the today’s challenges that can help organizations to grow their businesses and also, meet their customer’s demands. If you are looking for a solution that helps communicate with your website’s visitors with instant and quick interaction, any day, anytime, ICE click to chat software is an ideal solution.
ICE Chat currently scores 53/100 in the Customer Chat category. This is based on press buzz (32/100), recent user trends (falling), and other relevant information on ICE Chat gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Easy Integration with Your Website
Browser Based Application
Automatic Chat Distribution
Website Traffic Analysis
Chat Transfer to other Operator/Department/Skill
Informative Reports
Proactive Chat
Chat Transcripts
Survey Management (Pre Chat Survey, Exit Survey, Operator Survey & Offline Survey)
Online Conversion Tracking
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in April 2024.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...
FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdfCRM, Social Media Platforms, WhatsApp
Yes
This service is generally used for providing website visitors a platform to chat and get their questions answered.
Cloud, SaaS, Web-based, Mobile Application
Yes. It provides the Multi-user facility with the role and permission-based access.
Yes, Advanced Integrated Knowledge Base with 24*7 customer support.
Yes, it integrates with WhatsApp, Twitter, and Facebook Messenger.
