What is Cugic?

"Cugic is a renowned brand when it comes to chat software integration. Now also offering video calls."

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.


Cugic scored 71/100 in the Customer Chat category. This is based on user satisfaction (92/100), press buzz (23/100), recent user trends (falling), and other relevant information on Cugic gathered from around the web.

The score for this service has improved over the past month. What is this?

  • Cugic

Customer Chat Market Radar

Cugic Product Overview


Languages: French, English, Spanish, Arabic, Chinese, German, Urdu
THE ULTIMATE Software Buyer Guide 2018

The Ultimate Customer Chat Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in October 2018.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

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Cugic Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Compare Pricing

Cugic Pricing Plans

Lite

Free
  • 1 Agent Account
  • 30-day Chat History
  • Embedded Chat Window
  • 1 Concurrent Chat

Professional

$10.00
1 user(s) / month
  • Unlimited Chats
  • Unlimited Agent Accounts
  • Department Wise Categorization
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization

Enterprise

$18.00
1 user(s) / month
  • Unlimited Chats
  • API Integration
  • Unlimited Agent Accounts
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization
  • Basic Chat Stats

Enterprise Plus

$37.00
1 user(s) / month
  • Real-Time Monitoring
  • Unlimited Chat History
  • Unlimited Chats
  • Custom Logo In Chat Window
  • Widget Unbranding
  • Agent Activity
  • Unlimited Agent Accounts
  • Pop-up or Embedded Chat Window
  • Visitors Tracking Up to 1000
  • Agent Reports
  • Data Security

Plans starting from: $10.00/month Credit card required: N/A

Cugic FAQs

Who are the main user groups of Cugic?

Individuals, Lean Teams, Established Businesses, Industry Leaders

Does Cugic offer guides, tutorials and or customer support?

Yes

What platforms does Cugic support?

Web & Mobile Apps

Does Cugic offer multi-user capability (e.g. teams)?

Yes

Does Cugic integrate with any other apps?

Social Integration Available

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Cugic User Reviews

Average User Rating:
4.62/5 based on 5 user ratings.
Your Rating:
User profile picture

Cugic has helped my business boost sales conversion by 3 times

// Proprietor at Own Business

What do you like about Cugic?

Thankyou CUGIC! No doubt you guys have delivered what you promised. Your live chat software has all the options that I was always looking for to help our business in generating leads. Cugic has helped my business boost sales conversion by 3 times, which is phenomenal. Since earlier, I could not answer customers after business hours, but your software has made it possible and my live chat is available 24*7*365. All in all, it’s a great company and I think everyone should integrate live chat on their website as it is one thing that could give you an edge over your competitors.

What do you dislike about Cugic?

live video chat option can be better. ...........................................

What have you been using it for and what problems did Cugic solve?

boost sales conversion by 3 times


Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
5/5
User profile picture

Cugic is an Amazing Live Chat Software

// Research Writer at Ingic

I truly amazed at the capabilities of this software. The ability of Cugic to integrate with various social media platforms has helped me a lot, as I don't need additional software to find out what is being said about my brand. I would definitely recommend this live chat software


Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
4/5
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