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What is

" is a multichannel communication platform that makes it easy for businesses to talk to the visitors of their websites and convert them into customers, from anywhere." is a multichannel communication platform and support system designed to interact with website visitors through live chat, offline messaging and Messenger. This results in better customer support and has the potential to increase your revenue.

From answering support queries to onboarding new customers, can be used to facilitate every aspect of running a business.  It provides your browsing customers the chance to not only get further information about your products and services, but also a one-on-one experience that isn't available for all companies. provides your customers with instant access to support and sales teams regardless of the channel they are using - website, email, SMS or social media platforms, like Facebook or Twitter.

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Customer Chat Market Radar

Artboard 1 copy 4 Product Overview

  • Connect directly with your leads

  • Provide more personalized support

  • Contact customers via Messenger

  • Speed up the response time with AI-powered canned responses

  • Chat on the go with mobile apps for iOS and Android

  • Integrate with your workflow using an open API and webhooks

Languages: English

Customer Chat Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in May 2020.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...


  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score FAQs

Does offer guides, tutorials and or customer support? has a support team that is available 24/7 via live chat, email, and phone.

Does offer multi-user capability (e.g. teams)?

There's no limitation as to the number of user accounts. Each user can have their own account.

What are some applications is commonly used in tandem with? can be integrated with the tools you already use, such as Messenger, allowing to support customers from your Facebook page.

What platforms does support? comes with a range of clean, powerful applications to chat with customers - web app, desktop, and mobile.

What is generally used for?'s omnichannel platform is designed for covering the needs of both sales and customer service teams.

Who are the main user groups of

Hosting, retail, travel, government, manufacturing, education, finance – any industry can benefit from's communication platform.

Does offer an API?

With its open API and developer tools, enables easy integration with third party services.

Does integrate with any other apps? Alternatives

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