AsisteClick

Chat with your team:

• 1-on-1: Every user can start a private conversation with another user
• Private groups: Need to work a project? Create a private group and add team members to chat with
• Departments: For every department you setup there is a room where members can share things
• Mentions: Type @ and the name of any teammate to send a mention with a special alert
• Emojis: Easily add emojis to replies and give them a personal touch.
• Easy to implement: Just create your free account and add your team members.
• Collaborators: Invite all your employees to the platform and unleash the collaborative work.
• Send files: Share documents, contracts, PDFs, images and any type of files with your teammates.
• Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending.
• Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform.
• iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android.
• Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Website live chat:

• Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments.
• Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window.
• Tags: Classify chats in tags to easily identify and group chats in the future.
• Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
• Triggers: Send automated chat invitations based on rules and visitor's behaviour.
• Screenshot capture: Take a look at your customer's screen to offer a better support.
• Transcript by email: You can always email the chat transcript to the customer after a session.
• Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it.
• Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
• Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
• Emojis: Both agents and customers can combine text with emojis.
• Send files: Share documents, contracts, PDFs, images and any type of files with your customers.
• Custom fields: Need more information about your customers? Just add custom fields to the chat request form.
• Custom colors: Easily adapt chat window colors to match your business image.
• iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
• Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Multichannel customer support:

• Multichannel platform: Provide support to multilpe channels from a single platform.
• Twitter: Integrate with your Twitter account and reply to direct messages and mentions.
• eMail to ticket: Forward customer support emails to the platform and convert them into conversations.
• Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
• Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
• Manual ticket: Need to continue support after a phone call? Create a manual ticket.
• Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles.
• Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user.
• Assign tickets: You can assign tickets to a particular user or to a whole department.
• Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID.
• Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox.
• Web chat: Your customes can contact you in real right from your website.
• Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger.
• Avoid collisions: Visual alerts let you know who is working on which tickets.
• Tags: Classify tickets in tags to easily identify and group chats in the future.
• Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
• Emojis: Easily add emojis to ticket replies and give them a personal touch.
• File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates.
• Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority.
• Mentions: Type @ and the name of any teammate to send a mention with a special alert.
• iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
• Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.