Zoho CRM is an online customer lifecycle management software designed for businesses of all sizes and types with centralized control over sales, marketing and support plans
Zoho CRM is a cloud-based business management platform that offers sales and marketing automation tools with helpdesk, analytics, and customer support functions.
Connect with customers, partners and vendors over email, social media and various communication channels with Zoho CRM's omnichannel platform. Analyze trends, convert these into accounts and send out invoices or sales orders without having to leave Zoho CRM. Advanced blueprints, and journey planners help you engage with customers at every stage with data that informs your campaigns. Web form a/b testing and marketing attribution features give you the necessary depth to take the pulse of your audience.
Over 250,000 businesses worldwide run on Zoho CRM.
SMEs and Large enterprises across industries prefer Zoho CRM thanks to features that range from basic to advanced, with limitless customization options. You can also build your own CRM from scratch with SDKs on offer.
With 40+ in-built apps, Zoho is the only vendor with the highest Native offerings. Zoho CRM is one among that, and can integrate with over 500 popular third-party extensions like G Suite, Office 365 and MailChimp.
Try Zoho CRM at $14/user/month billed annually. Also, try it for free with a 3-user limit.
Get a 30-day FREE trial EXCLUSIVE to our ULTIMATE Edition. Premium support is available 24/7 at a price.
WHY CHOOSE ZOHO CRM?
Extract information and improve your processes with suggestions from Zia, AI-powered sales assistant
Access to in-depth analytics with custom dashboards for sales success
Automate tasks at various stages in your process management flows
Custom portals for your customers, vendors and partners to drive proactive engagement
Quick data migration from other CRMs
Flexible and Transparent Contracts. Pay only for what you need
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Zoho CRM currently scores 86/100 in the CRM category. This is based on user satisfaction (80/100), press buzz (68/100), recent user trends (falling), and other relevant information on Zoho CRM gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Yes, Zoho CRM extends support in the following ways:
Zoho CRM is used as an all-in-one system to avoid situations where users have to shuffle through multiple software applications for helpdesk, mail, campaigns, etc.
Zoho CRM is a centralised hub for all business-related tasks. It can be used as a helpdesk, sales and marketing system, contact management system and support platform. You can also track inventory and perform accounting tasks within the software.
Zoho CRM caters to freelancers, small businesses, mid-sized and large enterprises through its varied editions and pricing.
Yes. Open-APIs are available with Zoho CRM
[REST APIs, Bulk APIs, Notification APIs, Query APIs]
Yes, Zoho CRM's free version allows up to 3 users.
The Ultimate edition has a limit of 2000 users.
Yes, Zoho CRM integrates with over 300 popular third-party apps like G Suite, Office 365 and MailChimp. Zoho CRM is part of the 40 in-built apps from Zoho, the only vendor with the most amount of native apps on offer.
Zoho CRM can be accessed over web browsers designed for use on Linux, Mac OS X, and Windows desktops. The platform is also available as a mobile app for use on Android phones, as well as Apple's iPad and iPhone.
The sentiment map shows a snapshot of how Crozdesk users have rated Zoho CRM over time. It shows how existing users see Zoho CRM with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
I thiink that the only thing that I like is free plan..... . .. . . .. .. . . .. . .
Limited customization options
Steep learning curve
Integration challenges
Limited customer support
Pricing structure
This is the most stable business customer relations product. It promotes sales and marketing campaigns on our social media accounts. The user dashboards can be customized to suit business demands.
Zoho CRM has created efficient infrastructure for customer relations. The deployment process was simple and transparent. I am impressed by the overall performance.
It empowers sales and marketing agents with agile business development information. For launching marketing campaigns this is the best application ever.
It gives a thorough arrangement of uses for dealing with all parts of an organization. It's an across-the-board asset for all of my business needs. Additionally, it provides integration into any remaining Zoho applications. Its enrollment cost is actually sensible, pursuing it a mind-boggling decision for autonomous endeavours.
Zoho CRM can be overwhelming for new users. The user interface doesn't look very natural, and learning how to explore and use the components as a whole takes time and effort.
Additionally, due to the fact that it isn't quite as robust as some of its rivals, the usefulness of the detail could be improved.
At last, there are times when client service consumes most of the day to answer, which can be baffling when you really want assistance with an issue.
What I like about Zoho is that it integrates CMR, documents, email, storage, and chat. It has a wide set of features, impressive modules, and a robust email marketing toolset, which would lead to better data management and improves overall sales. Integrates with other apps including Office 365 and G-suit.
It can be difficult to configure the automation workflow, it may take you some time to master it. The forms should be optimized for conversions. Although the software comes with lots of features you may find many of these features limited when digging deeper in the app.
We required a tool to Improve overall sales and keep strong relations with customers, we need it to be customizable and not difficult to learn. Zoho offers these qualities, it also has a well-known reputation in this category.
Zoho is 10x better than Salesforce or any other CRM. Here's why: Zoho has tags (SF doesn't), Zoho has colored drop down menus (SF doesn't), Zoho let's you have Canvas View (SF doesn't) Zoho does a two way sync with AdWords (SF does one-way and then you pay a 3rd party $200/mo to do the two way). For data administration, Zoho's UI is very very easy and SF is super complex. Zoho works with all browsers (SF requires you to use Chrome to do anything on the admin side). If you use Zoho CRM + Desk, you can choose that the CRM only have sales contacts and Desk as all the other contacts, (if you use SF, then your CRM must have all sales and non sales contacts in the CRM which makes your CRM messy). The list goes on and on. I guarantee Zoho is better then SF in every way.
Some of the good features are only available in the enterprise plan not the free plan. But can you hold that against them?? The email deliverability of Zoho campaigns is less then the mail deliverables of mailchimp. This is generally true of most CRM systems. But you can use the "domain authentication" tool in Zoho to improve your email deliverability. But the sync between the CRM and campaigns is great. You can see both Mailchimp campaigns and/or Zoho Email Campaigns.
I was using Salesforce. Salesforce is clunky and slow. It requires so much 3rd party customization to make it useable. I think we spent over 20k to get it where we wanted it but in Zoho, anyone can customize it out of the box. We did pay for a dev to customize Zoho even more and I think we only spend about $500-600. Zoho is made for the modern world.
Excellent case management, high user friendly and consistency in tracking the customer transactions.
Higher pricing tier, limitations in features and graphical dashboard needs to be improved a bit.
Zoho CRM is just one of the products provided in the Zoho software product suite. It can be easily integrated with other business software such as Zoho Project Management and Zoho email. Zoho CRM is highly customizable. The entire look and feel of each page and account can be customized to suit your organization's needs. Zoho CRM has many features, from contact tagging to integration with social networks (LinkedIn, Facebook, etc.) and email functions. Zoho CRM is an excellent CRM for organizations of all sizes. It is best used as a tool for organizing and communicating with prospects and customers. Our sales staff uses it every day to continuously record customer communication records during the sales process.
Zoho has other software products, but it can be a challenge to know when it would be useful to turn to their other products. For example, Zoho CRM has email functions, but there is also Zoho Emails, which is a separate product. While all the functions and features are great, new users may find Zoho CRM a bit overwhelming. It takes a while to fully understand all of Zoho CRM's capabilities. Zoho CRM customer service is responsive, but when it comes to a specific problem, it can be slow and cumbersome to schedule a call to review the problem.
Zoho CRM is used throughout our organization and our sales department is the most frequently used software. Zoho CRM acts as a database for all of our customers and contacts. We use this software to ensure that our sales staff, engineers and consultants can understand where customers are in the sales process and the latest contacts with current and potential customers. We also use it to track our sales pipeline.
Effective for improving our sales
The best customer service which is friendly and quick to respond.
Easy to intergrate with outlook is effective for tracking leads
Great customer service and quick to respond.
Straight forward features with sales
Helps alot with improving our sales by tracking all our leads.
Reliable with content management.
Affordable
