What is Second CRM?

"Cloud based business automation solution, focused on improving sales & marketing, customer support and operations."

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Second CRM scored 61/100 in the CRM category. This is based on press buzz (25/100), recent user trends (falling), and other relevant information on Second CRM gathered from around the web.

The score for this service has improved over the past month. What is this?

  • Second CRM

Second CRM Product Overview

  • Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

  • Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

  • Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

  • Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

  • Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

  • Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Languages: Vietnamese, English, Malay, Chinese, Thai, Indonesian
Software Buyer Guide 2018

CRM Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in January 2019.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...


Second CRM Pricing Plans

Other pricing information:

Starting from $24/user/month

Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

Plans starting from: $24.00/month Credit card required: No

Second CRM FAQs

Who are the main user groups of Second CRM?

Small to mid-market businesses, typically having number of employees between 11-99.

What is Second CRM generally used for?

Manage Sales & Marketing, Customer Support and Business Operations

What platforms does Second CRM support?

Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

What are some applications Second CRM is commonly used in tandem with?

Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

Does Second CRM integrate with any other apps?

Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

Does Second CRM offer an API?

Second CRM offers two-way REST based web APIs to integrate with third-party applications.

Does Second CRM offer multi-user capability (e.g. teams)?

Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

Does Second CRM offer guides, tutorials and or customer support?

Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

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