Kapture CRM

What is Kapture CRM?

Kapture CRM is an enterprise-grade Cloud CRM platform to streamline your customer support and sales operations. Available on web & app.

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture also includes lead management system, multichannel sales, deal management, create daily schedules for sales team, send quotations, manage payments and forecast sales.

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Kapture CRM Awards

Kapture CRM currently scores 83/100 in the CRM category. This is based on user satisfaction (82/100), press buzz (44/100), recent user trends (rising), and other relevant information on Kapture CRM gathered from around the web.

The score for this software has improved over the past month. What is this?

www.kapturecrm.com

CRM Market Radar

Kapture CRM Product Overview

Languages Supported: English

CRM Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in April 2024.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...

FREE DOWNLOAD CRM-Software-Buyer-Guide-2018.pdf

Kapture CRM Features

2-Factor Authentication
Analytics
API
Audience Targeting
Batch Permissions & Access
Budgeting
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
Expense Tracking
External Integrations
File Sharing
File Transfer
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-Currency
Multi-User
Notifications
Project Management
Referral Tracking
Scheduling
Social-Media Integration
Supplier Management
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Travel Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Sales Motivator
Click-to-Dial
SAP Integration
Review Monitoring
Net Promoter Score
Real-time Alerts
Sales Automation
Workflow Management
Self-service Portal
Pipeline Management
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

Kapture CRM Pricing

Kapture CRM Pricing Plans

Professional

$29.00
1 user(s) / month

24/7 Support

Entreprise

$39.00
1 user(s) / month

Dedicated Account Manager

Plans starting from: $29.00/month Credit card required: No

Kapture CRM FAQs

What are some applications Kapture CRM is commonly used in tandem with?

Kapture is an intuitive software that can transform mid to large size Businesses, Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, FMCG and help them be more efficient.

Who are the main user groups of Kapture CRM?

Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professional, Large Enterprises, FMCG and Cruise Industry.

What platforms does Kapture CRM support?

Kapture CRM has ready to use industry specific configurations that can be applied to Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professional, Large Enterprises, FMCG and Cruise Industry.

Does Kapture CRM integrate with any other apps?

Yes, Kapture has rich API integrations that cater to the extensive needs of businesses which creates new avenues to expand and grow. Businesses can manage large influx of leads, provide smooth customer experience and improve sales drastically. This software is a cloud-based system and can be implemented according to your needs.

It can also be integrated with social networking sites like Facebook and Twitter, among others.

Does Kapture CRM offer multi-user capability (e.g. teams)?

Yes, this offers multi-user capability.

Does Kapture CRM offer an API?

Yes, this software offers an API.

What is Kapture CRM generally used for?

Our CRM software is generally used for FMCG (fast moving consumer goods) and in the eCommerce, healthcare, hotels, real estate, education, banking, media, retail, pharmaceutical, customer service, and tourism industries.

It helps to generate real-time reports of your business.