Kapture CRM

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What is Kapture CRM?

"Kapture CRM is an enterprise-grade Cloud CRM platform to streamline your customer support and sales operations. Available on web & app."

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture also includes lead management system, multichannel sales, deal management, create daily schedules for sales team, send quotations, manage payments and forecast sales.

Kapture CRM scored 84/100 in the CRM category. This is based on user satisfaction (86/100), press buzz (38/100), recent user trends (rising), and other relevant information on Kapture CRM gathered from around the web.

The score for this software has improved over the past month. What is this?

Kapture CRM Awards

Kapture CRM Quality Choice Badge 2020 Kapture CRM Trusted Vendor Badge 2020

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Kapture CRM Product Overview

Languages: English

Kapture CRM Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Review Monitoring
  • Net Promoter Score
  • Sales Automation
Compare Pricing

Kapture CRM Pricing Plans


1 user(s) / month
  • 24/7 Support


1 user(s) / month
  • Dedicated Account Manager

Plans starting from: $29.00/month Credit card required: No

Kapture CRM FAQs

What are some applications Kapture CRM is commonly used in tandem with?

Kapture is an intuitive software that can transform mid to large size Businesses, Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, FMCG and help them be more efficient.

Who are the main user groups of Kapture CRM?

Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professional, Large Enterprises, FMCG and Cruise Industry.

What platforms does Kapture CRM support?

Kapture CRM has ready to use industry specific configurations that can be applied to Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professional, Large Enterprises, FMCG and Cruise Industry.

Does Kapture CRM integrate with any other apps?

Yes, Kapture has rich API integrations that cater to the extensive needs of businesses which creates new avenues to expand and grow. Businesses can manage large influx of leads, provide smooth customer experience and improve sales drastically. This software is a cloud-based system and can be implemented according to your needs.

It can also be integrated with social networking sites like Facebook and Twitter, among others.

Does Kapture CRM offer multi-user capability (e.g. teams)?

Yes, this offers multi-user capability.

Does Kapture CRM offer an API?

Yes, this software offers an API.

What is Kapture CRM generally used for?

Our CRM software is generally used for FMCG (fast moving consumer goods) and in the eCommerce, healthcare, hotels, real estate, education, banking, media, retail, pharmaceutical, customer service, and tourism industries.

It helps to generate real-time reports of your business.

Does Kapture CRM offer guides, tutorials and or customer support?

Yes, this software includes customer support.

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Kapture CRM User Reviews

Average User Rating:
4.28/5 based on 9 user ratings.
Your Rating:
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"Awesome Experience"

// Senior SEO Analyst at Adjetter Media Network Pvt Ltd.

What do you like about Kapture CRM?

I like the fact the lead source analysis gives me an accurate view of the sources of my leads generated

What do you dislike about Kapture CRM?

I wish the price was lesser – at Rs 1499 per user – it’s a little pricy for a startup

Ease of use
Value for money
Customer service
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