Cloud-based contact center solution with management and operator features, data security, system integrations and analytical reports.
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
VCC Live currently scores 87/100 in the Contact Center Management category. This is based on user satisfaction (92/100), press buzz (41/100), recent user trends (falling), and other relevant information on VCC Live gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Inbound and Outbound Call Center
Predictive Dialer
Blended Call Center
Call Scripting
Interactive Voice Response
Queue Management
Real-time Chat
Reporting/Analytics
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in April 2024.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...
FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdf
