The ultimate Cloud & truly omnichannel platform for Contact Centers.
uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%.
Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs.
This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions.
Jump to uContact and reinvent yourself.
uContact currently scores 86/100 in the Contact Center Management category. This is based on user satisfaction (94/100), press buzz (34/100), and other relevant information on uContact gathered from around the web.
The score for this software has improved over the past month. What is this? |
Unified Inbox
Real Time Dashboards
Virtual Hold
IVR
AMD
Dialers
Reports
Recordings
Forms
Development Tools
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in March 2024.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...
FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdfYes. We have several tutorials on YouTube and a very extensive documentation explaining the steps of configuration.
Yes. We use an API to integrate with external systems.
uContact allowed us to have an omnichannel vision of the interactions with the clients, this is a key feature as we aim to provide a unique user experience.
We are certain that they will be a long-term technology partner as they are constantly adding new features and improving their product.
As we keep expanding, uContact accompanies our growth without creating setbacks and allowing a quick increases in licenses.
No WhatsApp integration yet, but it is understandable as whatsapp has no open API yet
Interacting with clients via social networks, email, phone and sms.
In order to provide a good service we need to have a unique view of all interactions with a client, uContact allowed us to have everything in one screen.
Quality is important, our QA team constantly checks interactions and provides feedback to agents in order to get better every day.