What is uContact?

"uContact is a beautiful and a true “All-in-One” Contact Center solution, great fit for 10 agents or more. Offer the best experience to your clients through any channel."

We believe in making agent’s work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We help our customers to achieve this by making our software platform an all-in-one, simple and flexible solution. As we know every customer is unique, we created development tools for them to be able to personalize everything.


uContact scored 64/100 in the Contact Center Management category. This is based on user satisfaction (100/100), press buzz (24/100), recent user trends (falling), and other relevant information on uContact gathered from around the web.

The score for this service has improved over the past month. What is this?

  • uContact

uContact Product Overview

  • Unified Inbox

  • Real Time Dashboards

  • Virtual Hold

  • IVR

  • AMD

  • Dialers

  • Reports

  • Recordings

  • Forms

  • Development Tools


Languages: Spanish, English, Portuguese

uContact Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Big Data
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • Employee Onboarding
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Site Access Management
  • Database
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • Employee Engagement
  • SAP Integration
  • Net Promoter Score
Compare Pricing

uContact Pricing Plans

Classic

$40.00
1 user(s) / month
  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Progressive, Preview, Power Dialer, Predictive
  • IVR
  • PBX
  • CRM
  • Real Time Monitoring
  • Spy, whispering, barge in

Omni

$50.00
1 user(s) / month
  • Unified inbox
  • SMS
  • WebChat
  • Click2Call
  • Call Back
  • Email
  • Live Assistance

Play

$50.00
1 user(s) / month
  • Gamification
  • Customizable games
  • Goals by agents, groups and area
  • Badges
  • Rewards
  • Rankings

Full

$60.00
1 user(s) / month
  • Classic
  • Omni
  • Play

Plans starting from: $40.00/month Credit card required: No

uContact FAQs

Does uContact offer guides, tutorials and or customer support?

Yes. We have several tutorials on YouTube and a very extensive documentation explaining the steps of configuration.

Does uContact offer an API?

Yes. We use an API to integrate with external systems.

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uContact User Reviews

Average User Rating:
5.0/5 based on 1 user ratings.
Your Rating:
User profile picture

Omnichannel Contact Center Solution

// COO at TuTasa.com

What do you like about uContact?

uContact allowed us to have an omnichannel vision of the interactions with the clients, this is a key feature as we aim to provide a unique user experience.
We are certain that they will be a long-term technology partner as they are constantly adding new features and improving their product.
As we keep expanding, uContact accompanies our growth without creating setbacks and allowing a quick increases in licenses.

What do you dislike about uContact?

No WhatsApp integration yet, but it is understandable as whatsapp has no open API yet

What have you been using it for and what problems did uContact solve?

Interacting with clients via social networks, email, phone and sms.
In order to provide a good service we need to have a unique view of all interactions with a client, uContact allowed us to have everything in one screen.
Quality is important, our QA team constantly checks interactions and provides feedback to agents in order to get better every day.


Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
5/5
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