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What is Talkdesk?

"Talkdesk is a feature-loaded, highly reliable cloud enterprise contact center management solution with superior voice quality through six global data centers."

Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at

Talkdesk scored 91/100 (Top 3 in Contact Center Management) in the Contact Center Management category. This is based on user satisfaction (91/100), press buzz (44/100), and other relevant information on Talkdesk gathered from around the web.

The score for this software has improved over the past month. What is this?

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Talkdesk Product Overview

Languages: English

Talkdesk: Enterprise Cloud Contact Center for the Digital World

Product recommendations, vendor rankings, market overview and tips on how to select Talkdesk: Enterprise Cloud Contact Center for the Digital World software for business. Published in August 2019.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...


Talkdesk Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

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