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What is contactSPACE?

"contactSPACE provides Cloud Contact Centre Technology that helps improve customer conversations, increase productivity and visibility"

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.


contactSPACE scored 51/100 in the Contact Center Management category. This is based on user satisfaction (0/100), recent user trends (rising) and other relevant information on contactSPACE gathered from around the web.

The score for this service has improved over the past month. What is this?

Regional Restrictions: The solution is available in APAC, North America, Europe in English

  • contactSPACE

contactSPACE Product Overview

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides


Languages: English
Regional Restrictions: The solution is available in APAC, North America, Europe in English

contactSPACE FAQs

What is contactSPACE generally used for?

Fundraising, Inside Sales, Lead Generation, Debt Collection

Does contactSPACE offer an API?

Yes

Who are the main user groups of contactSPACE?

Inbound and Outbound Call Centre Teams of greater than 5 Agents

What platforms does contactSPACE support? (e.g. native mobile apps)

Web-based solution preferably Chrome on PC/Mac

What are some applications contactSPACE is commonly used in tandem with?

Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

Does contactSPACE offer multi-user capability? (e.g. teams)

Yes

Does contactSPACE offer guides, tutorials and or customer support?

Yes - Standard support M-F 9-5 AEST

Does contactSPACE integrate with any other apps?

Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

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