"contactSPACE provides Cloud Contact Centre Technology that helps improve customer conversations, increase productivity and visibility"
contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.
Regional Restrictions: The solution is available in APAC, North America, Europe in English
Quick to deploy
Easy to maintain
Increases Agent productivity and call rate
Improves Agent conversations with workflow driven CallGuides
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in June 2020.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdf
Fundraising, Inside Sales, Lead Generation, Debt Collection
Inbound and Outbound Call Centre Teams of greater than 5 Agents
Web-based solution preferably Chrome on PC/Mac
Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API
Yes - Standard support M-F 9-5 AEST
Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM