Compare ZyloTech vs FullContact vs LiveChat

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Crozscore:

55%
what is this?
28%
interest falling

Crozscore:

89%
what is this?
88%
48%
no significant changes

Crozscore:

90%
what is this?
89%
53%
no significant changes
ZyloTech screenshot FullContact  screenshot LiveChat screenshot view 2 more

Software Description:

Launched in 2014, ZyloTech, formerly DataXylo, is an MIT spin-off offering an award-winning A.I. powered customer analytics platform for omnichannel marketing operations.

The platform uses A.I. and machine learning to solve data quality issues and analyze all customer data continuously – and in near real-time – for superior insights in support of multi-channel marketing operations.

In a marketing world where improvements are measured by small percentage points, ZyloTech clients have frequently reported a 4-6X lift in customer retention and monetization efforts.

Headquartered in Cambridge, MA, ZyloTech leadership includes a high-profile board and advisory team. The company is comprised of Ph.D.'s in AI, data scientists, and other marketing experts from the MIT ecosystem.

Software Description:

FullContact is a cloud-based address book. With these apps, you can unify your contracts across multiple accounts (iCloud, Outlook, Gmail, etc.) to create one single source of truth. FullContact also takes the hassle out of contact management by deduplicating contacts when they appear multiple times and enriching contact profiles by adding social and company insights.

Your address book is available everywhere with FullContact through mobile apps (iOS and Android), a web app, a Mac app, and an extension for Google Chrome that works alongside Gmail and Inbox by Gmail.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Features:

Features:

  • Contact Management
  • Contact Sharing
  • Customer Management
  • Notifications
  • External Integrations
  • API
  • Data Export
  • Data Import
  • Email Integration

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Summary:

    No key features associated with this application.

Summary:

  • Contact management.

  • Address book unification.

  • Enriched contact profiles with social and company data.

  • Share contacts with team members.

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Basic

Free
Included in plan:
  • Sync with 1 account
  • Store 1K contacts
  • 10 free business card scans

Premium

$9.99
1 user(s) / month
Included in plan:
  • Sync with 5 accounts
  • Store 25K contacts
  • 50 business card scan/month

Teams

$12.99
1 user(s) / month
Included in plan:
  • Everything from Premium
  • 14 day free trial
  • Contact sharing

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • We offer a teams specific plan that has additional contact sharing functionality.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a knowledge base and a team of Customer Success Managers to assist you.

  • Does this service integrate with any other apps?
  • Yes! We integrate with multiple apps such as Zapier. Visit our Integrations page to learn more.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

Publisher:

Founded:
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Employees:
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Likes:
Followers:
4.8k

Publisher:

Founded:
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Based in:
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Publisher:

Founded:
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Based in:
Wroclaw
Employees:
-
Likes:
Followers:

Other:

Who uses ZyloTech
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses FullContact
  • Personal
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.
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