Compare Zonka vs Intercom vs Boldchat

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Crozscore:

72%
what is this?
27%
interest rising

Crozscore:

88%
what is this?
87%
53%
interest rising

Crozscore:

89%
what is this?
100%
51%
interest rising
Zonka screenshot view 4 more Intercom screenshot view 2 more Boldchat screenshot view 4 more

Software Description:

Zonka is one of the most powerful and complete feedback management software that is super-easy to use and deploy. It empowers businesses to tap into customer feedback via multiple survey channels. It not only helps collect feedbacks, Zonka aims to simplify and automate the entire feedback management process. From capturing feedbacks, understanding detailed reports and taking actions on responses, Zonka’s goal is to effectively help deliver an uncanny customer experience.

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Features:

  • Data Visualization
  • Review Monitoring
  • Contact Management
  • Email Integration
  • Lead Management
  • API
  • Dashboard
  • Customer Management
  • Multi-User

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Features:

  • API
  • Chat

Summary:

    No key features associated with this application.

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary:

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Professional

$99.00
2 user(s) / month
Included in plan:
  • Includes One Location
  • Daily, Weekly & Monthly Digest
  • Priority Email Support
  • Multi-lingual
  • Comparative Reports

Pricing:

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Does this service offer an API?
  • Yes, it does.

  • Does this service integrate with any other apps?
  • Yes, it does.

  • What are some applications this service is commonly used in tandem with?
  • SMS Services.

  • What platforms does this service support?
  • Zonka supports various channels like Web, iPads and Android tablets, Smartphones, Kiosk etc.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • What is this service generally used for?
  • With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support?
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

Publisher:

Founded:
-
Based in:
New Delhi
Employees:
11-50
Likes:
Followers:
1.57k

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Zonka
  • Startups
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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