Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.
About Mopinion
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need.
At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email).
Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana.
Customisable feedback forms
Real-time statistics
API integrations
Various CX metrics
Text analytics
Advanced reporting capabilities
Fully Customisable Dashboard Grid
Feedback Translations (Enterprise package only)
NEW! Conersational Feedback - a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations.
About Medallia
Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.
Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.
Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.
Take feedbacks in person or through survey kiosks implemented on the premises
Analyze responses with comprehensive reports and drill-down analytics.
Receive SMS Alerts & Real-Time Updates on feedbacks.
Summary
Collect online feedback and turn it into useful insights Feedback analytics software for websites, mobile apps and email
Target your slide-in surveys and web notifications precisely
Collect feedback with screenshots to understand what users want
Embed your feedback forms in-page to optimise funnels and content
Use email feedback to improve your email marketing campaigns
Easily collect in-app feedback using our mobile SDK
Customisable Net Promoter and CX survey campaigns across all digital channels
Take full control of your feedback data visualisations and analyses
Our native text analysis technology helps you explore huge amounts of data
Collaborate & Engage - We bring you from insights to action
Summary
Data Collection
Data Integration
Mobile Feedback
Dashboarding
Benchmarking
Push Reporting
Customer Recovery
Interactive Analytics
Text Analytics
Goal setting
Pricing
Starter
$33.00
1 user(s) / month
Included in plan:
Unlimited Responses
2 Device Licenses
1 Web Users
White-Labelled Surveys
Kiosk Mode and Works Offline
Logic-based Surveys
Language Support
Export Data
Advanced
$54.00
2 user(s) / month
Included in plan:
All features from Starter Plan
Unlimited Responses
5 Device Licenses
2 Web Users
Date-comparative Reports
Location-comparative reports
Professional
$83.00
3 user(s) / month
Included in plan:
All features from Advanced Plan
Unlimited Responses
9 Device Licenses
3 Web Users
Own Domain
Multi-Lingual Surveys
API Access
Max
$166.00
5 user(s) / month
Included in plan:
All features from Professional Plan
Unlimited Responses
20 Device Licenses
5 Web Users
Choose between Europe, Singapore, Australia and USA Data Centres
Personalized Training Sessions
Dedicated Account Manager
Pricing
Growth
$229.00
20 user(s) / month
Included in plan:
1 Digital Channel
Website: 2.000.000 (Page views / month)
Email: 200.000 (Email / month)
1 Dashboard
1 SDK Domain
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
Email Support
Data Processing Agreement
Turbo Growth
$579.00
20 user(s) / month
Included in plan:
1 Digital Channel
Website: 8.000.000 (Page views / month)
Email: 1.000.000 (Email / month)
In-App: 400.000 (Users / month)
1 Dashboard
1 SDK Domain
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
Email Support
Data Processing Agreement
Enterprise
Tailored Plan
Included in plan:
Unlimited Digital Channels
Website: Unlimited (Page views / month)
Email: Unlimited (Email / month)
In-App: Unlimited (Users / month)
Unlimited Dashboards
Unlimited SDK Domains
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
20+ Users
Email Support
Data Processing Agreement
Dedicated Success Manager
Regular Team Consultations
Onboarding Sessions
Bespoke Training Services
Service Level Agreement
Single Sing-On
Dedicated Domain & Storage
FAQs
Does this service integrate with any other apps?
Customizations for customers is possible on request.
What platforms does this service support?
Google Play
App Store
Desktop / Web
Does this service offer guides, tutorials and or customer support?
Yes, Zonka offers tutorials, personalized training sessions, and dedicated customer support.
Does this service offer multi-user capability (e.g. teams)?
Yes, multi-user capability and team management is possible wth Zonka.
Does this service offer an API?
Yes, Zonka does offer API access.
What is this service generally used for?
Zonka is used to make the feedback management process super smooth and easy. A lot can be done with Zonka such as -
Building Feedback and Survey Forms
Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
Customize literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more.
Build your form from scratch or choose from our extensive template library.
Collecting Surveys & Feedbacks
Take feedbacks in person or through survey kiosks implemented on the premises.
Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.
Taking Actions on Responses
View all the responses received in the response inbox and take actions on responses.
Convert feedbacks into tasks and start taking actions with your team
Analyzing Results
Get comprehensive drill down reports to measure performance
Receive SMS Alerts & Real-Time Updates on feedbacks and also get feedback summary /digest emails delivered in your inbox.
Who are the main user groups of this service?
The main user groups of Zonka are as follows:
Restaurants
Airports
Hotels & Resorts
Banks & Financial Sector
Hospitals & Healthcare
Automobile Sector
Retail & Shopping
Events & Promotions
Education & Academics
Spa & Salons
Zonka Feedback is suited for any service-based industry, SME, startup or any enterprise that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.
FAQs
What is this service generally used for?
Mopinion is an all-in-one user feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email).
Who are the main user groups of this service?
Start-ups, SME's and multinational enterprises that provide online services or sales via their online channels.
Many organizations choose Mopinion because they want more than just a feedback collection or survey tool; they want to make sense of feedback data with the most innovative and flexible feedback analysis software on the market.
Join some of the most forward-thinking digital teams from companies such as Arcadia, TSB Bank, Walmart, Hotels.com, Siemens, Ahold, Mediacorp Ltd and many more.
A snap of market leaders who trust Mopinion: Arcadia, Ahold, Decathlon, Efteling, Greetz, Hotels.com, Kia, KLM, KPN, Mediacorp, Siemens, TSB Bank, TomTom, TUI, Walmart, and more...
Does this service offer multi-user capability (e.g. teams)?
Mopinion makes it possible to deliver a great digital experience by systematically engaging everyone: your customers, your team, and your leadership.
With proactive email alerts, we notify you anything important as possible. The feedback flow goes through your company, making sure it's delivered from point A to point B. Track actions, write notes, set reminders and visualize progress. We make it possible for you and your team to act on the feedback you receive.
Does this service offer an API?
Mopinion offers data API with a detailed guide on how to access the data related to your customer's feedback. Mopinion is a real-time onsite user feedback system for analysis of customer experience of your web applications.
Does this service integrate with any other apps?
Mopinion makes it possible to integrate your Project Management tools. E.g. to import tasks for your team members can directly go into apps like Jira, Slack, Trello, Asana, WordPress, Magento, Optimizely, Google, and many more...
Does this service offer guides, tutorials and or customer support?
Mopinion offers service in many ways. Including customer support, guides, and other useful resources.
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
What is this service generally used for?
This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.
What platforms does this service support?
This is a web-based software with Android and iOS native apps offered.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service integrate with any other apps?
Integrations: Compete Club Management, Slack, Marketo, G Suite.
Does this service offer an API?
Yes, it offers RESTful APIs.
Does this service offer guides, tutorials and or customer support?
Support: Training, Email Support, Phone Support.
Who are the main user groups of this service?
Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.
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