Compare Zoho SalesIQ vs Vision Helpdesk vs REVE Chat

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Features:

• Email Integration
• API
• Data Visualization
• Data Export
• Lead Scoring
• Lead Management
• Marketing Automation
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Notifications
• Dashboard

Features:

• Scheduling
• Supplier Management
• Batch Permissions & Access
• Multi-User
• Project Management
• Third-Party Plugins/Add-Ons
• Calendar Management
• External Integrations
• 2-Factor Authentication
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Features:

• Click-to-Dial
• Email Integration
• Third-Party Plugins/Add-Ons
• Marketing Automation
• Notifications
• External Integrations
• Chat
• API
• Multi-User
• Dashboard
• Scheduling

Summary:

• Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

• Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

• Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

• Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

• Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

• Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

• Multi Channel Help Desk

• Multi Brand Help Desk

• Ticket Billing

• Task Management

• Help Desk Gamification and more..

• Workflow Management

• SLA and Escalation

• Blabby - Staff Collaboration

• Incident Management

• Knowledgebase Management

Summary:

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Pricing:

• Starting from: $19.00/month
• Credit card required: N/A

• $19 for 3 users. $59 for 5 users. $129 for 10 users.

Pricing:

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

FAQs:

What is this service generally used for?

• To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

• Yes.

What platforms does this service support?

• SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

• Yes.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of this service?

• Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
  Supported Countries: Worldwide

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

What are some applications this service is commonly used in tandem with?

• Social media: Facebook, Twitter, LinkedIn
  Live chat: Userlike, Livechat Inc, Com100, Livezilla
  Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
  VOIP: Twillio
  CMS: Joomla, WordPress, Drupal
  Payment gateways: Paypal and Authorize.net
  Billing software: WHMCS, Hostbill, Freshbooks
  Email: Google Hosted emails, Exchange Servers and more

Does this service offer multi-user capability (e.g. teams)?

• YES

Does this service offer guides, tutorials and or customer support?

• YES

Who are the main user groups of this service?

• Any business that wish to offer customer service support.

Does this service integrate with any other apps?

• Vision Helpdesk integrates with several 3rd party apps

Does this service offer an API?

• YES

What platforms does this service support?

• Web Based Software and Mobile apps like IOS, Windows Phone and Android App

What is this service generally used for?

• Managing customer support
  Managing IT support
  Task management

FAQs:

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

Publisher:

Publisher:

Publisher:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android
• WinPhone

Other:

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android