Compare Zoho SalesIQ vs Vision Helpdesk

Zoho SalesIQ 236 Customer Chat	Vision Helpdesk 82 Support & Helpdesk
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Crozscore 90% what is this? User Happiness: 88% Press Buzz: 68% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 92% Press Buzz: 39% User Trend: interest falling
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About Zoho SalesIQ Zoho SalesIQ is a customer engagement and live chat platform that helps businesses communicate with their website visitors and customers in real time. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers. It is trusted by over 450,000 businesses, including giants like Mahindra & Mahindra, Renault, IIFL, Suzuki, Zee5, Fluitec, Borner Corp., to serve their customers at every stage of the customer lifecycle. SalesIQ is live chat software starting at $0 that scales with your business without burning a hole in your pocket.	About Vision Helpdesk Vision Helpdesk offers four customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone, and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management. 4) Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Real-time visitor tracking: Get detailed visitor tracking data, including page views, location, and referral sources, to help your business better understand your visitors and personalize the buyer journey. Nudge leads with the right message: Trigger conversations based on a wide range of parameters such as pages visited, country, or even a certain activity on the website like a payment failure. Multiple communication modes: Choose the best communication mode, like audio call or screen share, to assist customers in the best possible way. Single portal for multiple channels: Engage with customers spread across multiple channels—be it FB Messenger, WhatsApp, or even Instagram—through a single dashboard. Auto-pilot customer support: Build codeless bots with near-human capabilities that can easily help you scale up your customer support. Multiple language support: SalesIQ is available in 28+ languages, making it easier for businesses to communicate with a global audience. Plug-and-play integration with 30+ apps: SalesIQ can be seamlessly integrated with other Zoho tools, such as Zoho CRM and Zoho Desk, Clearbit, Google Analytics allowing businesses to easily access and analyze customer data from a single platform.	Summary Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Incident Management Knowledgebase Management Live Chat Software
Pricing Free Free Included in plan: 1 brand Visitor insights (10K visitors/month) 100 chat sessions/month Canned replies Basic visitor information Voice note File sharing Mobile SDK Credit card masking Integration with Zoho apps Integration with CMS and E-commerce platforms Desktop apps Daily reports (scheduled) Basic $7.00 1 user(s) / month Included in plan: Everything in FREE plus Visitor insights (50K visitors/month) 1000 chat sessions/month 1 custom chatbot Advanced visitor information Email signature chat Departments FAQs Articles Chat routing Chat transfer Group chat Proactive chat triggers Lead scoring and company scoring Business hours Branding Visitor-side chat history Click-to-call Audio call Screensharing Third-party integrations Professional $12.75 1 user(s) / month Included in plan: Everything in BASIC plus Visitor insights (100K visitors/month) Unlimited chat sessions 5 custom chatbots Facebook Messenger Instagram WhatsApp Telegram Custom widgets Block IP Operator chat monitoring Weekly and monthly reports (scheduled) Real-time reporting Apple TV app Enterprise $20.00 1 user(s) / month Included in plan: Everything in PROFESSIONAL plus Visitor insights (200K visitors/month) Chat translation 10 custom chatbots Answer Bot Zia Autopilot Tags Smart suggestions Zia Company profile enrichment Zia Profanity management Integrations with Cloud Telephony and PBX systems
FAQs What is this service generally used for? To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. Does this service offer guides, tutorials and or customer support? Yes. What platforms does this service support? SalesIQ is available in web browser, android and iOS platforms Does this service offer an API? Yes. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with all leading CRM and Help Desk Softwares Who are the main user groups of this service? Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.	FAQs What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 2.06k	Vendor Information Founded: - Based in: Nasik Employees: - Likes: Followers: 1.46k
Other Who uses Zoho SalesIQ Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, Chinese, Danish, German, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese Regional Restrictions: No restrictions.	Other Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian Regional Restrictions: No restrictions.