Zoho SalesIQ is a customer engagement and live chat platform that helps businesses communicate with their website visitors and customers in real time. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.
SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers.
It is trusted by over 450,000 businesses, including giants like Mahindra & Mahindra, Renault, IIFL, Suzuki, Zee5, Fluitec, Borner Corp., to serve their customers at every stage of the customer lifecycle.
SalesIQ is live chat software starting at $0 that scales with your business without burning a hole in your pocket.
About Survicate
Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers:
website, web app and in-product (in-app) surveys
email and link surveys
mobile app surveys for Android and iOS.
Survicate also offers two standalone products:
Feedback Hub for managing customer feedback from multiple sources in one place
Feedback Button for collecting quick website feedback with an always-visible website button
Survicate has native integrations with the tools you love and use such as Intercom, HubSpot, Slack, Google Sheets, Google Analytics, Mailchimp, Marketo, and more, allowing you to send survey responses where you need them most and push data from your favorite tools.
On its free plan, Survicate offers 100 survey responses per month, unlimited users, unlimited surveys, unlimited number of questions, unlimited question types (including NPS, CSAT, CES), all survey channels (web, email, mobile), and countless native integrations. That's "asking" made easy!
Using the suite of all-channel feedback solutions offered by Survicate, customers can increase referrals, improve acquisition rates, reduce churn, build better products, turn detractors into promoters and customers into repeat customers. Get more customer feedback, make smarter decisions.
About Pepo Campaigns
The first full-featured email marketing platform built on Amazon SES.
Fits All Your Needs - Send newsletters, transactional, email workflows, design beautiful emails, and analyze advanced reports.
Get More For Less - Amazon SES and AWS infrastructure is highly scalable and ultra affordable -- so you can cut your email marketing cost to a fraction.
Boost Deliverability - We combine powers with Amazon SES to ensure that your emails get to where they belong. In your customers’ inbox.
World Class Support - Maximize your marketing performance and ROI with the help of our Deliverability Experts and Customer Success Team.
No AWS Account required - Connect your AWS account or easily get a dedicated hassle-free account provided by Pepo Campaigns.
Secure Your Data - Your data is hosted in Europe and adhering to the world's highest data protection standards and requirements.
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
A/B Testing
API
Audience Targeting
Brand Management
Calendar Management
Contact Management
Contact Sharing
Conversion Tracking
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Summary
Real-time visitor tracking: Get detailed visitor tracking data, including page views, location, and referral sources, to help your business better understand your visitors and personalize the buyer journey.
Nudge leads with the right message: Trigger conversations based on a wide range of parameters such as pages visited, country, or even a certain activity on the website like a payment failure.
Multiple communication modes: Choose the best communication mode, like audio call or screen share, to assist customers in the best possible way.
Single portal for multiple channels: Engage with customers spread across multiple channels—be it FB Messenger, WhatsApp, or even Instagram—through a single dashboard.
Auto-pilot customer support: Build codeless bots with near-human capabilities that can easily help you scale up your customer support.
Multiple language support: SalesIQ is available in 28+ languages, making it easier for businesses to communicate with a global audience.
Plug-and-play integration with 30+ apps: SalesIQ can be seamlessly integrated with other Zoho tools, such as Zoho CRM and Zoho Desk, Clearbit, Google Analytics allowing businesses to easily access and analyze customer data from a single platform.
Summary
Multi-channel surveys: website surveys, email surveys, mobile app surveys
Unlimited users on each plan to encourage collaboration and team engagement
Unlimited surveys and questions in a survey so you get as much feedback as possible
Engage the right people, at the right time with contextual surveys and a wealth of targeting options
Set up surveys effortlessly with an intuitive survey creator - no coding.
Apply conditional logic (branching) to always ask spot-on questions
Create brand-friendly surveys that feel like part of your website or product
Pull data from the tools you love and push survey responses where you need them most with 15+ native integrations.
Monitor customer feedback with easy-to-use dashboards and reports
Choose from 15 questions types and 125 survey templates including NPS, CSAT, CES
Summary
Contacts Management
Email Campaigns
Advanced Segmentation
Email Automation
Transactional
Template Builder
Responsive Template Gallery
A/B Testing
Advanced Reporting
Pricing
Free
Free
Included in plan:
1 brand
Visitor insights (10K visitors/month)
100 chat sessions/month
Canned replies
Basic visitor information
Voice note
File sharing
Mobile SDK
Credit card masking
Integration with Zoho apps
Integration with CMS and E-commerce platforms
Desktop apps
Daily reports (scheduled)
Basic
$7.00
1 user(s) / month
Included in plan:
Everything in FREE plus
Visitor insights (50K visitors/month)
1000 chat sessions/month
1 custom chatbot
Advanced visitor information
Email signature chat
Departments
FAQs
Articles
Chat routing
Chat transfer
Group chat
Proactive chat triggers
Lead scoring and company scoring
Business hours
Branding
Visitor-side chat history
Click-to-call
Audio call
Screensharing
Third-party integrations
Professional
$12.75
1 user(s) / month
Included in plan:
Everything in BASIC plus
Visitor insights (100K visitors/month)
Unlimited chat sessions
5 custom chatbots
Facebook Messenger
Instagram
WhatsApp
Telegram
Custom widgets
Block IP
Operator chat monitoring
Weekly and monthly reports (scheduled)
Real-time reporting
Apple TV app
Enterprise
$20.00
1 user(s) / month
Included in plan:
Everything in PROFESSIONAL plus
Visitor insights (200K visitors/month)
Chat translation
10 custom chatbots
Answer Bot Zia
Autopilot
Tags
Smart suggestions Zia
Company profile enrichment Zia
Profanity management
Integrations with Cloud Telephony and PBX systems
Pricing
Free
Free
Included in plan:
25 survey responses every month
NPS, CSAT, CES and 12 more question types
Email, link, web and mobile surveys
Unlimited users and surveys
HubSpot, Intercom and more integrations
Slack and email notifications
Skip logic surveys
Respondent identification and enrichment
125+ professional survey templates
Essential
$79.00
per month
Included in plan:
250 survey responses every month
Google Sheets integration
Answers and attributes piping
Custom ‘thank you’ page and actions
Data retention: unlimited
Professional
$159.00
per month
Included in plan:
1000 survey responses every month
Survicate branding removed
Custom design (CSS)
Advanced targeting
Automated recurring surveys
Custom domain
Premium integrations: Marketo, Pardot, Salesforce
Ultimate
$349.00
per month
Included in plan:
5000 survey responses every month
Survey sampling
SAML SSO authentication
Data export API
Webhooks
Pricing
Demo
Free
Included in plan:
10,000 Free Emails/Month
Create Responsive Email Templates
Email Credits
90 Days Stats Data
All Advanced Features
Advanced Reports
Manage Lists and Segments with Attributes
Simple Connect SES
$9.00
1 user(s) / month
Included in plan:
$0.1 for Every 1000 Emails
Responsive Templates
Advanced Reporting
Connect Your Amazon SES account
Create Unlimited Campaigns
Manage List and Segments
Unlimited Contacts
Basic Support
Starter
$19.00
1 user(s) / month
Included in plan:
40,000 Emails/Month
Unlimited Contacts
All Advanced Features
Priority Support
Responsive Templates
Advanced Reports
Manage Lists and Segments
Professional
$49.00
1 user(s) / month
Included in plan:
120,000 Emails/Month
Unlimited Contacts
All Advanced Features
Priority Support
Responsive Templates
Advanced Reports
Manage Lists & Segments
Team
$99.00
1 user(s) / month
Included in plan:
250,000 Emails/Month
Unlimited Contacts
All Advanced Features
Priority Support
Responsive Templates
Advanced Reports
Manage Lists & Segments
Growth
$249.00
1 user(s) / month
Included in plan:
750,000 Emails/Month
Unlimited Contacts
All Advanced Features
Responsive Templates
Priority Support
Advanced Reports
Manage Lists & Segments
Business
$499.00
1 user(s) / month
Included in plan:
2,000,000 Emails/Month
Unlimited Contacts
All Advanced Features
Responsive Templates
Priority Support
Advanced Reports
Manage Lists & Segments
Corporate
$999.00
1 user(s) / month
Included in plan:
5,000,000 Emails/Month
Unlimited Contacts
All Advanced Features
Responsive Templates
Priority Support
Advanced Reports
Manage Lists & Segments
Enterprise
$1,699.00
1 user(s) / month
Included in plan:
10,000,000 Emails/Month
Unlimited Contacts
All Advanced Features
Responsive Templates
Priority Support
Advanced Reports
Manage Lists & Segments
FAQs
What is this service generally used for?
To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.
Does this service offer guides, tutorials and or customer support?
Yes.
What platforms does this service support?
SalesIQ is available in web browser, android and iOS platforms
Does this service offer an API?
Yes.
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with all leading CRM and Help Desk Softwares
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service integrate with any other apps?
Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.
FAQs
Does this service integrate with any other apps?
Intercom, HubSpot, Slack, Google Sheets, Google Analytics, ActiveCampaign, Segment, Mailchimp, FullStory, Klaviyo, Drip, Marketo, Salesforce, Pardot, and more.
Available for custom integrations: Zapier and webhooks.
What is this service generally used for?
Collecting customer feedback at every stage of the customer journey and each customer touchpoint.
Gathering feedback by running targeted website and web app surveys, sending email surveys and running surveys inside mobile apps. Business can then act on customer insights thanks to countless native integrations. Use cases include running follow-up, feedback-based marketing campaigns that drive business growth, for example driving referrals and positive reviews after identifying NPS promoters.
Who are the main user groups of this service?
Companies of all sizes that value customer feedback and want to become a customer-centric business because they see it as a growth opportunity. Companies that want to act on customer feedback and capitalize on it.
Some personas using Survicate include, but are not limited to, the following roles: Marketing, Product or CS people, particularly Insights Managers, Digital and Product Marketing specialists, Product Managers, User Researchers, UX specialists, Customer Success Specialists, and more.
Does this service offer guides, tutorials and or customer support?
Yes, Survicate offers blog, Knowledge Base, webinar and demo resources.
What are some applications this service is commonly used in tandem with?
Intercom, HubSpot, ActiveCampaign, Slack, Google Sheets, Google Analytics.
Does this service offer an API?
Yes.
Does this service offer multi-user capability (e.g. teams)?
Yes, Survicate offers unlimited users on each plan, including the free plan, to encourage collaboration.
FAQs
Who are the main user groups of this service?
The groups that engage with Pepo Campaigns are organizations of any size that are willing to embrace the technology advantages of AWS, from reducing costs to more advanced features and scalable solutions.
Does this service offer guides, tutorials and or customer support?
Pepo Campaigns comes with an extensive knowledge base to support and guide our users throw every step of email marketing
What is this service generally used for?
For everything concerned email and customer marketing, from email campaigns and automation, to template creation and subscribers management.
Does this service offer an API?
We offer an already strong API Method Library which we keep expanding base don customer requirements. Our Resources documentation is available in Pepo Campaigns Knowledge Base
What platforms does this service support?
Pepo Campaigns is a web app that looks best on desktop and iPad views.
We have a small team of dedicated Customer Chat software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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