Compare Zoho SalesIQ vs Pepo Campaigns vs Freshdesk

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Crozscore:

85%
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76%
65%
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Crozscore:

62%
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60%
28%
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Crozscore:

86%
what is this?
79%
58%
no significant changes
Zoho SalesIQ screenshot view 1 more Pepo Campaigns screenshot view 5 more Freshdesk screenshot

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

The first full-featured email marketing platform built on Amazon SES.

Fits All Your Needs - Send newsletters, transactional, email workflows, design beautiful emails, and analyze advanced reports.

Get More For Less - Amazon SES and AWS infrastructure is highly scalable and ultra affordable -- so you can cut your email marketing cost to a fraction.

Boost Deliverability - We combine powers with Amazon SES to ensure that your emails get to where they belong. In your customers’ inbox.

World Class Support - Maximize your marketing performance and ROI with the help of our Deliverability Experts and Customer Success Team.

No AWS Account required - Connect your AWS account or easily get a dedicated hassle-free account provided by Pepo Campaigns.

Secure Your Data - Your data is hosted in Europe and adhering to the world's highest data protection standards and requirements.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Email Integration
  • API
  • Data Visualization
  • Data Export
  • Lead Scoring
  • Lead Management
  • Marketing Automation
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Notifications
  • Dashboard

Features:

  • Referral Tracking
  • Analytics
  • Multi-User
  • Customer Management
  • Chat
  • Notifications
  • Email Integration
  • Conversion Tracking
  • Data Export
  • Data Import
  • Audience Targeting
  • API
  • Data Visualization
  • A/B Testing
  • Contact Management
  • Marketing Automation
  • Dashboard
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

  • Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

  • Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

  • Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

  • Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

  • Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

  • Contacts Management

  • Email Campaigns

  • Advanced Segmentation

  • Email Automation

  • Transactional

  • Template Builder

  • Responsive Template Gallery

  • A/B Testing

  • Advanced Reporting

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • $19 for 3 users. $59 for 5 users. $129 for 10 users.

Demo

Free
Included in plan:
  • 10,000 Free Emails/Month
  • Create Responsive Email Templates
  • Email Credits
  • 90 Days Stats Data
  • All Advanced Features
  • Advanced Reports
  • Manage Lists and Segments with Attributes

Simple Connect SES

$9.00
1 user(s) / month
Included in plan:
  • $0.1 for Every 1000 Emails
  • Responsive Templates
  • Advanced Reporting
  • Connect Your Amazon SES account
  • Create Unlimited Campaigns
  • Manage List and Segments
  • Unlimited Contacts
  • Basic Support

Starter

$19.00
1 user(s) / month
Included in plan:
  • 40,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Priority Support
  • Responsive Templates
  • Advanced Reports
  • Manage Lists and Segments

Professional

$49.00
1 user(s) / month
Included in plan:
  • 120,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Priority Support
  • Responsive Templates
  • Advanced Reports
  • Manage Lists & Segments

Team

$99.00
1 user(s) / month
Included in plan:
  • 250,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Priority Support
  • Responsive Templates
  • Advanced Reports
  • Manage Lists & Segments

Growth

$249.00
1 user(s) / month
Included in plan:
  • 750,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Responsive Templates
  • Priority Support
  • Advanced Reports
  • Manage Lists & Segments

Business

$499.00
1 user(s) / month
Included in plan:
  • 2,000,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Responsive Templates
  • Priority Support
  • Advanced Reports
  • Manage Lists & Segments

Corporate

$999.00
1 user(s) / month
Included in plan:
  • 5,000,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Responsive Templates
  • Priority Support
  • Advanced Reports
  • Manage Lists & Segments

Enterprise

$1,699.00
1 user(s) / month
Included in plan:
  • 10,000,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Responsive Templates
  • Priority Support
  • Advanced Reports
  • Manage Lists & Segments

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    What is this service generally used for?
  • To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SalesIQ is available in web browser, android and iOS platforms

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with all leading CRM and Help Desk Softwares

  • Who are the main user groups of this service?
  • Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
    Supported Countries: Worldwide

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

    Who are the main user groups of this service?
  • The groups that engage with Pepo Campaigns are organizations of any size that are willing to embrace the technology advantages of AWS, from reducing costs to more advanced features and scalable solutions.

  • Does this service offer guides, tutorials and or customer support?
  • Pepo Campaigns comes with an extensive knowledge base to support and guide our users throw every step of email marketing

  • What is this service generally used for?
  • For everything concerned email and customer marketing, from email campaigns and automation, to template creation and subscribers management.

  • Does this service offer an API?
  • We offer an already strong API Method Library which we keep expanding base don customer requirements. Our Resources documentation is available in Pepo Campaigns Knowledge Base

  • What platforms does this service support?
  • Pepo Campaigns is a web app that looks best on desktop and iPad views.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
69.8k
Followers:
19.7k

Other:

Who uses Zoho SalesIQ
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Pepo Campaigns
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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