Compare Zoho SalesIQ vs LiveChat vs Pepo Campaigns

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

The first full-featured email marketing platform built on Amazon SES.

Fits All Your Needs - Send newsletters, transactional, email workflows, design beautiful emails, and analyze advanced reports.

Get More For Less - Amazon SES and AWS infrastructure is highly scalable and ultra affordable -- so you can cut your email marketing cost to a fraction.

Boost Deliverability - We combine powers with Amazon SES to ensure that your emails get to where they belong. In your customers’ inbox.

World Class Support - Maximize your marketing performance and ROI with the help of our Deliverability Experts and Customer Success Team.

No AWS Account required - Connect your AWS account or easily get a dedicated hassle-free account provided by Pepo Campaigns.

Secure Your Data - Your data is hosted in Europe and adhering to the world's highest data protection standards and requirements.

Features:

• Email Integration
• API
• Data Visualization
• Data Export
• Lead Scoring
• Lead Management
• Marketing Automation
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Notifications
• Dashboard

Features:

• Chat
• Dashboard
• Customer Management
• External Integrations
• Batch Permissions & Access
• Multi-User
• Notifications
• Google Apps Integration
• Lead Management
• Data Export
• Data Import
• Email Integration
• API
• Lead Scoring
• Third-Party Plugins/Add-Ons
• Scheduling
• File Sharing
• 2-Factor Authentication

Features:

• Referral Tracking
• Analytics
• Multi-User
• Customer Management
• Chat
• Notifications
• Email Integration
• Conversion Tracking
• Data Export
• Data Import
• Audience Targeting
• API
• Data Visualization
• A/B Testing
• Contact Management
• Marketing Automation
• Dashboard
• Scheduling

Summary:

• Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

• Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

• Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

• Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

• Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

• Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

• Tickets: Keeps the communication going and handles cases via tickets.

• Customization: Fine-tuning of the look and developing user's brand awareness.

• Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

• File-sharing: Sharing files with website visitors over chat.

• Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

• Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

• Contacts Management

• Email Campaigns

• Advanced Segmentation

• Email Automation

• Transactional

• Template Builder

• Responsive Template Gallery

• A/B Testing

• Advanced Reporting

Pricing:

• Starting from: $19.00/month
• Credit card required: N/A

• $19 for 3 users. $59 for 5 users. $129 for 10 users.

Pricing:

• Starting from: $16.00/month
• Credit card required: N/A

• LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

  • Starter - $16/seat/month
  • Team - $33/seat/month
  • Business - $50/seat/month
  • Enterprise - $149/seat/month

FAQs:

What is this service generally used for?

• To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

• Yes.

What platforms does this service support?

• SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

• Yes.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of this service?

• Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
  Supported Countries: Worldwide

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

Does this service offer guides, tutorials and or customer support?

• Support is provided 24/7/365 via live chat, email, phone, knowledge base.

Who are the main user groups of this service?

• Sales and support teams in industries of all sizes.

What platforms does this service support?

• LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

Does this service offer an API?

• LiveChat is available for custom integrations over REST-based API.

Does this service integrate with any other apps?

• It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

What is this service generally used for?

• LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

Who are the main user groups of this service?

• The groups that engage with Pepo Campaigns are organizations of any size that are willing to embrace the technology advantages of AWS, from reducing costs to more advanced features and scalable solutions.

Does this service offer guides, tutorials and or customer support?

• Pepo Campaigns comes with an extensive knowledge base to support and guide our users throw every step of email marketing

What is this service generally used for?

• For everything concerned email and customer marketing, from email campaigns and automation, to template creation and subscribers management.

Does this service offer an API?

• We offer an already strong API Method Library which we keep expanding base don customer requirements. Our Resources documentation is available in Pepo Campaigns Knowledge Base

What platforms does this service support?

• Pepo Campaigns is a web app that looks best on desktop and iPad views.

Publisher:

Publisher:

Publisher:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh