Compare Zoho SalesIQ vs Kayako vs bpm'online service

Zoho SalesIQ Customer Chat (106)	Kayako Support & Helpdesk (195)	bpm'online service Support & Helpdesk (2)
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Crozscore: 82% what is this? User Happiness 79% Press Buzz 61% User Trend interest falling	Crozscore: 79% what is this? User Happiness 79% Press Buzz 47% User Trend interest falling	Crozscore: 75% what is this? User Happiness 100% Press Buzz 40% User Trend no significant changes
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Software Description: Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time. You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site. Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site. The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.	Software Description: With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support. Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately. Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.	Software Description: Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence. Сustomer center The best fit for companies that are looking to manage omni-channel communications. Service enterprise The best choice for medium and large companies looking to deliver high-level service across multiple communication channels Features: Product Features 360° customer view Case management Problem management Service catalogue management Knowledge management Service level agreement Feedback management Omni-channel communications Field service Customer portal ITIL processe
Features: Email Integration API Data Visualization Data Export Lead Scoring Lead Management Marketing Automation Third-Party Plugins/Add-Ons Google Apps Integration Notifications Dashboard	Features: API Chat Dashboard Email Integration Notifications Customer Management Scheduling Task Scheduling/Tracking	Features: Project Management Inventory Tracking Supplier Management Scheduling Calendar Management Customer Management Dashboard Notifications Google Apps Integration Third-Party Plugins/Add-Ons Multi-User Lead Management Lead Scoring Data Export Data Import Batch Permissions & Access Data Visualization External Integrations Contact Management API Email Integration Contact Sharing
Summary: Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations. Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement. Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns. Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language. Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in. Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).	Summary: Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses. Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications. Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement. Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue. Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it. Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.	Summary: No key features associated with this application.
Pricing: Starting from: $19.00/month Credit card required: N/A $19 for 3 users. $59 for 5 users. $129 for 10 users.	Pricing: Credit card required: N/A Case: $24 agent p/mo (billed annually), or $29 (billed monthly). Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly). Engage: $24 agent p/mo (billed annually), or $29 (billed monthly). Free trial: 30 days.	service enterprise $50.00 1 user(s) / month Included in plan: Unified customer database Service catalogue Business process management Contact center Service level management Configuration management Case management Request management Problem management Knowledge management Change management Release management Synchronization and integration System designer Omni-channel communications customer center $35.00 1 user(s) / month Included in plan: Unified customer database Omnichannel communications Service catalogue Business process management Contact center Case management Knowledge management Synchronization and integration System designer
FAQs: What is this service generally used for? To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. Does this service offer guides, tutorials and or customer support? Yes. What platforms does this service support? SalesIQ is available in web browser, android and iOS platforms Does this service offer an API? Yes. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with all leading CRM and Help Desk Softwares Who are the main user groups of this service? Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.	FAQs: Who are the main user groups of this service? Kayako focuses mainly on medium to large-size corporations. What is this service generally used for? It is used as a help desk app. What platforms does this service support? Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10. Does this service integrate with any other apps? It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM Does this service offer an API? Kayako offers REST API. Does this service offer multi-user capability (e.g. teams)? It doesn't offer multi user capability. Does this service offer guides, tutorials and or customer support? They offer: email, phone support, and helpdesk.	FAQs: What is this service generally used for? Leverage built-in processes Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Manage omnichannel communications Personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal. Engaging interface that users love Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important. Does this service offer multi-user capability (e.g. teams)? Software offers multi-user capability. What are some applications this service is commonly used in tandem with? Twitter, Facebook, Google Contacts and Calendars, LDAP, IMAP, MS Exchange, Google Maps, OpenStreetMap, MailChimp / Mandrill Does this service offer guides, tutorials and or customer support? Support: Phone support Knowledge base Customer success management Academy Community ITIL/ITSM Does this service offer an API? Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business. Who are the main user groups of this service? Enterprises Mid-size companies Startups Small companies What platforms does this service support? Platforms: Android, iOS, Mac, Windows, Web-based.
Publisher: Founded: - Based in: - Employees: - Likes: Followers: 41k	Publisher: Founded: 2001 Based in: London Employees: 51-200 Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: 14.1k Followers: 2.9k
Other: Who uses Zoho SalesIQ Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other: Regional Restrictions: No restrictions.	Other: Who uses bpm'online service Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Russian, Hebrew, Italian, Polish, French, German, Spanish, Portuguese, Turkish Regional Restrictions: No restrictions.