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Software Description:
Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.
You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.
Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.
The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.
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Software Description:
Bornevia is a simple customer support software designed for teams.
It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.
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Software Description:
With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy.
- Receive visitor calls straight to your existing cell or phone
- Let your site visitors get in touch with you by phone or message
- Use call recording so you never miss a thing
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Features:
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Email Integration
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API
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Data Visualization
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Data Export
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Lead Scoring
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Lead Management
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Marketing Automation
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Third-Party Plugins/Add-Ons
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Google Apps Integration
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Notifications
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Dashboard
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Features:
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Chat
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Customer Management
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Email Integration
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Social-Media Integration
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API
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Features:
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Chat
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Customer Management
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Dashboard
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External Integrations
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Notifications
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Contact Management
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Data Visualization
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Multi-User
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Google Apps Integration
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Third-Party Plugins/Add-Ons
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Summary:
Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.
Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.
Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.
Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.
Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.
Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).
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Summary:
Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages
Advanced analytics
Canned responses
Smart rules
Case management
Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.
Live chat as a group/team. One customer can be handled by multiple agents in a chat room
Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline
Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets
Developer API
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Summary:
Your Customers call you for free
boost your service, sales and more
Support customers anywhere, anytime, on your mobile & landline phone
Increase Sales
Free Call from any country in the world
Ticketing and messageing system
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Pricing:
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Pricing:
- Starting from: $10.00/month
- Credit card required: No
One pricing plan only
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Included in plan:
- 30 minutes talk time
- Offline Messages
- Working Hours
- GPS caller location on the map
SMALL BUSSINES
$10.00
1 user(s) / month
Included in plan:
- 60 minutes talk time
- Offline Messages
- Working Hours
- GPS caller location on the map
- Phone Hyperlink
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FAQs:
What is this service generally used for?
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To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.
Does this service offer guides, tutorials and or customer support?
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Yes.
What platforms does this service support?
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SalesIQ is available in web browser, android and iOS platforms
Does this service offer an API?
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Yes.
What are some applications this service is commonly used in tandem with?
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It is most commonly used in tandem with all leading CRM and Help Desk Softwares
Who are the main user groups of this service?
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Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
Supported Countries: Worldwide
Does this service offer multi-user capability (e.g. teams)?
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Yes.
Does this service integrate with any other apps?
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Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.
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FAQs:
What platforms does this service support?
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Web and mobile (Android)
Does this service offer multi-user capability (e.g. teams)?
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Yes
Does this service integrate with any other apps?
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Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.
What is this service generally used for?
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Customer service, customer support, technical support, live chat support.
Who are the main user groups of this service?
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Small and modern businesses, Startups, and e-commerce businesses.
Does this service offer guides, tutorials and or customer support?
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Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.
Does this service offer an API?
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Yes
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FAQs:
No FAQs associated with this application.
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Publisher:
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Publisher:
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Publisher:
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Other:
Who uses Zoho SalesIQ
- Personal
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other:
Who uses Bornevia
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other:
Who uses Free Call
- Personal
- Freelance
- Startups
- SMEs
- Agencies
Languages:
English, Russian, Spanish, Bulgarian
Regional Restrictions:
No restrictions.
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