Compare Zoho SalesIQ vs Subiz Live Chat vs actiTIME

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About Zoho SalesIQ

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

About Subiz Live Chat

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

About actiTIME

actiTIME is time tracking software that allows businesses to manage time, projects, teams and clients in a single platform.

  • Track time using online timesheet, a browser extension or a mobile app
  • Keep your projects in check with task estimates, deadlines, comments and statuses
  • Automate billing with billable and non-billable tasks, user- and task-specific rates
  • Review projects’ health and team performance with time and financial reports
  • Create custom workflows, data groups and fields that meet your company’s standards
  • Manage local and remote teams using timesheet approvals and team performance reports
  • Stick to time and cost budgets using notifications and reports
  • Help your field and mobile workers capture billable hours with actiTIME mobile app

actiTIME is available as cloud and on-premises software, a browser extension, Android and iOS mobile apps. Join 10,000+ companies like DHL, Huawei, Philips, Xerox and University of Bristol - start a free 30-day trial (no credit card required).

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling

Summary

  • Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

  • Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

  • Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

  • Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

  • Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

  • Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary

  • Stay in touch with visitors on the go with IM chat app on mobile device

  • Understand website visitor and provide direct support at the right time

  • Customize chat widget to make your website more professional

  • Use Trigger to proactively engage with visitors based on defined rules

  • Store visitor information and chat histories in secure servers for easy archiving

  • Advanced analytics and reports on operator activity using integrated Google Analytics

Summary

  • Track time using online timesheet, a browser extension or a mobile app

  • Keep your projects in check with task estimates, deadlines and workflow statuses

  • Automate billing with billable and non-billable tasks, user- and task-specific rates

  • Review your projects’ health and team performance with time and financial reports

  • Create custom workflows, data groups and fields that meet your company’s standards

  • Stick to time and cost budgets using notifications and reports

  • Manage local and remote teams using timesheet approvals and team performance reports

  • Choose between cloud and on-premises software

Pricing

  • Starting from: $19.00/month
  • Credit card required: No
  • $19 for 3 users. $59 for 5 users. $129 for 10 users.

Pricing

  • Credit card required: N/A
  • Standard Package: from $9.59/agent/month.

    Advanced Package: from $16.8/agent/month

Pricing

actiTIME Free

Free
Included in plan:
  • Online timesheet
  • Task deadlines
  • Task-specific billing rates
  • Charts & reports
  • Invoicing

actiTIME Online

$6.00
1 user(s) / month
Included in plan:
  • Everything in actiTIME Free
  • Staff performance reports
  • Project time & cost reports
  • Charts & real-time widgets
  • User roles & permissions
  • Work schedules
  • Custom work structure
  • Task deadlines & workflow statuses
  • Custom leave types
  • Paid time off management
  • User- & task-specific billing rates
  • Daily data backups

actiTIME Self-Hosted

$120.00
one-time purchase
Included in plan:
  • Everything in actiTIME Free
  • Staff performance reports
  • Project time & cost reports
  • Charts & real-time widgets
  • User roles & permissions
  • Work schedules
  • Custom work structure
  • Task deadlines & workflow statuses
  • Custom leave types
  • Paid time off management
  • User- & task-specific billing rates

FAQs

    What is this service generally used for?
  • To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SalesIQ is available in web browser, android and iOS platforms

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with all leading CRM and Help Desk Softwares

  • Who are the main user groups of this service?
  • Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
    Supported Countries: Worldwide

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs

    Who are the main user groups of this service?
  • Sales and customer service team of any online business

  • What is this service generally used for?
  • Proactively chat with website visitors, provide direct support and receive feedback

  • What platforms does this service support?
  • Website and IM client app

  • What are some applications this service is commonly used in tandem with?
  • For windows: Pidgin, Trillian.

    For Mac: Adium, iChat, Messages.

    For Android: Trillian, IM+, BeeJive, Xabber.

    For iOS: Trillian.

    For Web-Based: Trillian.im, Subiz Dashboard.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Subiz can offer unlimited number of agents for your sales and customer service team

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

FAQs

    What platforms does this service support?
    • Windows
    • Linux
    • iOS
    • Android
  • What are some applications this service is commonly used in tandem with?
    • Windows
    • Linux
    • iOS
    • Android
  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • actiTIME works for companies of any size and from any industry. Their 10,000+ clients include IT, engineering, consulting, healthcare, design companies, non-profit organizations, small businesses and enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • We provide a user guide, how-to video instructions, PDF docs, FAQs, admin and API guides, and customer support.

  • What is this service generally used for?
  • With actiTIME, businesses get employees to track their working and leave time, review individual, team and project performance, including time distribution across tasks and projects, business costs and profits, team and individual efforts.

  • Does this service integrate with any other apps?
    • actiPLANS
    • Quickbooks
    • Google Calendar
    • JIRA
    • GitHub
    • GitLab
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2013
Based in:
-
Employees:
11-50
Likes:
Followers:
392

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Zoho SalesIQ
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses actiTIME
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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