Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.
You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.
Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.
The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.
About actiTIME
actiTIME is time tracking software that allows businesses to manage time, projects, teams and clients in a single platform.
Track time using online timesheet, a browser extension or a mobile app
Keep your projects in check with task estimates, deadlines, comments and statuses
Automate billing with billable and non-billable tasks, user- and task-specific rates
Review projects’ health and team performance with time and financial reports
Create custom workflows, data groups and fields that meet your company’s standards
Manage local and remote teams using timesheet approvals and team performance reports
Stick to time and cost budgets using notifications and reports
Help your field and mobile workers capture billable hours with actiTIME mobile app
actiTIME is available as cloud and on-premises software, a browser extension, Android and iOS mobile apps. Join 10,000+ companies like DHL, Danone, Philips, Xerox and University of Bristol - start a free 30-day trial (no credit card required).
About Bornevia
Bornevia is a simple customer support software designed for teams.
It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Features
Analytics
API
Attendance Tracking
Batch Permissions & Access
Billing/Invoicing
Budgeting
Calendar Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
Multi-User
Notifications
Project Management
Scheduling
Task Scheduling/Tracking
Timesheets
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.
Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.
Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.
Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.
Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.
Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).
Summary
Track time using online timesheet, a browser extension or a mobile app
Keep your projects in check with task estimates, deadlines and workflow statuses
Automate billing with billable and non-billable tasks, user- and task-specific rates
Review your projects’ health and team performance with time and financial reports
Create custom workflows, data groups and fields that meet your company’s standards
Stick to time and cost budgets using notifications and reports
Manage local and remote teams using timesheet approvals and team performance reports
Choose between cloud and on-premises software
Summary
Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages
Advanced analytics
Canned responses
Smart rules
Case management
Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.
Live chat as a group/team. One customer can be handled by multiple agents in a chat room
Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline
Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets
Developer API
Pricing
Starting from: $19.00/month
Credit card required: No
$19 for 3 users. $59 for 5 users. $129 for 10 users.
Pricing
actiTIME Free
Free
Included in plan:
Online timesheet
Task deadlines
Task-specific billing rates
Charts & reports
Invoicing
actiTIME Online
$6.00
1 user(s) / month
Included in plan:
Everything in actiTIME Free
Staff performance reports
Project time & cost reports
Charts & real-time widgets
User roles & permissions
Work schedules
Custom work structure
Task deadlines & workflow statuses
Custom leave types
Paid time off management
User- & task-specific billing rates
Daily data backups
actiTIME Self-Hosted
$120.00
one-time purchase
Included in plan:
Everything in actiTIME Free
Staff performance reports
Project time & cost reports
Charts & real-time widgets
User roles & permissions
Work schedules
Custom work structure
Task deadlines & workflow statuses
Custom leave types
Paid time off management
User- & task-specific billing rates
Pricing
Starting from: $10.00/month
Credit card required: No
One pricing plan only
FAQs
What is this service generally used for?
To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.
Does this service offer guides, tutorials and or customer support?
Yes.
What platforms does this service support?
SalesIQ is available in web browser, android and iOS platforms
Does this service offer an API?
Yes.
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with all leading CRM and Help Desk Softwares
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service integrate with any other apps?
Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.
FAQs
Does this service integrate with any other apps?
actiPLANS
Quickbooks
Google Calendar
JIRA
GitHub
GitLab
What are some applications this service is commonly used in tandem with?
Windows
Linux
iOS
Android
What platforms does this service support?
Windows
Linux
iOS
Android
Does this service offer an API?
Yes.
Who are the main user groups of this service?
actiTIME works for companies of any size and from any industry. Their 10,000+ clients include IT, engineering, consulting, healthcare, design companies, non-profit organizations, small businesses and enterprises.
Does this service offer guides, tutorials and or customer support?
We provide a user guide, how-to video instructions, PDF docs, FAQs, admin and API guides, and customer support.
What is this service generally used for?
With actiTIME, businesses get employees to track their working and leave time, review individual, team and project performance, including time distribution across tasks and projects, business costs and profits, team and individual efforts.
Does this service offer multi-user capability (e.g. teams)?
Yes.
FAQs
What platforms does this service support?
Web and mobile (Android)
Does this service offer multi-user capability (e.g. teams)?
We have a small team of dedicated Customer Chat software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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