Compare Zoho SalesIQ vs Velaro vs Acquire

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About Zoho SalesIQ

Zoho SalesIQ is a customer engagement and live chat platform that helps businesses communicate with their website visitors and customers in real time. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers.

It is trusted by over 450,000 businesses, including giants like Mahindra & Mahindra, Renault, IIFL, Suzuki, Zee5, Fluitec, Borner Corp., to serve their customers at every stage of the customer lifecycle.

SalesIQ is live chat software starting at $0 that scales with your business without burning a hole in your pocket.

About Velaro

Founded in 2000, today Velaro is the largest privately-owned provider of live chat and messaging software built to support the unique needs of enterprise customers. Leaders in eCommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At Velaro, our goal is to help your team master continuous improvement in your customer communications, as part of their daily workflow. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire conversations or even individual messages. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to make every chat better than the last.

Of course, communication with customers doesn’t occur in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem (including custom-built systems). We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.

About Acquire

Acquire.io is the multi-channel live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. It is the most advanced and effective software to talk to your customers on your website and mobile apps. It allows you to engage and to solve the customers’ queries in real-time, which greatly impacts customer satisfaction and improve customer retention rate. Acquires’ live chat software is equipped with a range of features like chat history, real-time conversation, profile management, canned messages, targeted messaging, two-way communications, and intelligent message routing. Acquires’ live chat software also has advanced features like screen sharing, chatbots, co-browsing capabilities, and video and voice call functionality.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Summary

  • Real-time visitor tracking: Get detailed visitor tracking data, including page views, location, and referral sources, to help your business better understand your visitors and personalize the buyer journey.

  • Nudge leads with the right message: Trigger conversations based on a wide range of parameters such as pages visited, country, or even a certain activity on the website like a payment failure.

  • Multiple communication modes: Choose the best communication mode, like audio call or screen share, to assist customers in the best possible way.

  • Single portal for multiple channels: Engage with customers spread across multiple channels—be it FB Messenger, WhatsApp, or even Instagram—through a single dashboard.

  • Auto-pilot customer support: Build codeless bots with near-human capabilities that can easily help you scale up your customer support.

  • Multiple language support: SalesIQ is available in 28+ languages, making it easier for businesses to communicate with a global audience.

  • Plug-and-play integration with 30+ apps: SalesIQ can be seamlessly integrated with other Zoho tools, such as Zoho CRM and Zoho Desk, Clearbit, Google Analytics allowing businesses to easily access and analyze customer data from a single platform.

Summary

    No key features associated with this application.

Summary

  • Live chat software

  • Chatbots

  • Co-browsing functionality

  • Voice and video calls

  • Reporting and Analytics

  • Customer profile management

Pricing

Free

Free
Included in plan:
  • 1 brand
  • Visitor insights (10K visitors/month)
  • 100 chat sessions/month
  • Canned replies
  • Basic visitor information
  • Voice note
  • File sharing
  • Mobile SDK
  • Credit card masking
  • Integration with Zoho apps
  • Integration with CMS and E-commerce platforms
  • Desktop apps
  • Daily reports (scheduled)

Basic

$7.00
1 user(s) / month
Included in plan:
  • Everything in FREE plus
  • Visitor insights (50K visitors/month)
  • 1000 chat sessions/month
  • 1 custom chatbot
  • Advanced visitor information
  • Email signature chat
  • Departments
  • FAQs
  • Articles
  • Chat routing
  • Chat transfer
  • Group chat
  • Proactive chat triggers
  • Lead scoring and company scoring
  • Business hours
  • Branding
  • Visitor-side chat history
  • Click-to-call
  • Audio call
  • Screensharing
  • Third-party integrations

Professional

$12.75
1 user(s) / month
Included in plan:
  • Everything in BASIC plus
  • Visitor insights (100K visitors/month)
  • Unlimited chat sessions
  • 5 custom chatbots
  • Facebook Messenger
  • Instagram
  • WhatsApp
  • Telegram
  • Custom widgets
  • Block IP
  • Operator chat monitoring
  • Weekly and monthly reports (scheduled)
  • Real-time reporting
  • Apple TV app

Enterprise

$20.00
1 user(s) / month
Included in plan:
  • Everything in PROFESSIONAL plus
  • Visitor insights (200K visitors/month)
  • Chat translation
  • 10 custom chatbots
  • Answer Bot Zia
  • Autopilot
  • Tags
  • Smart suggestions Zia
  • Company profile enrichment Zia
  • Profanity management
  • Integrations with Cloud Telephony and PBX systems

Pricing

Starter

$19.95
1 user(s) / month
Included in plan:
  • Basic branding
  • 1 proactive chat rules
  • 2 groups
  • 500 visitors
  • Click-to-chat

Small Business

$64.95
1 user(s) / month
Included in plan:
  • Premium integrations
  • Report scheduling and export
  • Sales conversion tracking
  • Full branding and surveys
  • 3 proactive chat rules
  • 5 groups
  • Unlimited visitors

Professional

$149.95
1 user(s) / month
Included in plan:
  • Enterprise security
  • A/B testing
  • Shared canned messages
  • Unlimited proactive chat rules
  • Unlimited groups

Pricing

Basic

Free
Included in plan:
  • 250 Customer profiles
  • Chat messenger
  • 1 Campaign and Trigger
  • Facebook and Slack integration
  • Send emails
  • Offline form to capture details

Premium

$25.00
1 user(s) / month
Included in plan:
  • Unlimited Customer Profiles
  • Video & Voice chat
  • Co-Browsing & Screensharing
  • Complete Integrations
  • Reporting
  • Unlimited Campaigns & Triggers

Team

$200.00
Additional agents $40 per month per agents
Included in plan:
  • Includes 5 Agents & Premium Plan
  • AI Chatbot with Knowledge base
  • Live Team Performance
  • Mobile SDK (iOS & Android)
  • Video & Voice Call Recording*
  • Team Analytics

FAQs

    What is this service generally used for?
  • To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SalesIQ is available in web browser, android and iOS platforms

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with all leading CRM and Help Desk Softwares

  • Who are the main user groups of this service?
  • Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
    Supported Countries: Worldwide

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs

    Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • Velaro supports web browsers and windows app.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Velaro can be used in tandem with CRM, eCommerce, help desk, and marketing automation software.

  • Who are the main user groups of this service?
  • The main user groups of Velaro include customer service organizations (on both the marketing/sales and support side).

  • What is this service generally used for?
  • It is used for continuously improving customer service via chat and messaging.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs

    What is this service generally used for?
  • Co-browse, Live chat, Audio-video calls and Chatbot services

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes we integrate with wide variety of CMS, CRMs and social platforms

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • Web, iOS and Android

  • Who are the main user groups of this service?
  • Online business, banking sector, healthcare sector and various online sites

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.09k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.2k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.69k

Other

Who uses Zoho SalesIQ
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Chinese, Danish, German, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other

Who uses Velaro
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Acquire
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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