Zoho SalesIQ is a customer engagement and live chat platform that helps businesses communicate with their website visitors and customers in real time. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.
SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers.
It is trusted by over 450,000 businesses, including giants like Mahindra & Mahindra, Renault, IIFL, Suzuki, Zee5, Fluitec, Borner Corp., to serve their customers at every stage of the customer lifecycle.
SalesIQ is live chat software starting at $0 that scales with your business without burning a hole in your pocket.
About LiveChat
LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.
In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.
LiveChat also includes features such as tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
About Acquire
Acquire.io is the multi-channel live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. It is the most advanced and effective software to talk to your customers on your website and mobile apps. It allows you to engage and to solve the customers’ queries in real-time, which greatly impacts customer satisfaction and improve customer retention rate. Acquires’ live chat software is equipped with a range of features like chat history, real-time conversation, profile management, canned messages, targeted messaging, two-way communications, and intelligent message routing. Acquires’ live chat software also has advanced features like screen sharing, chatbots, co-browsing capabilities, and video and voice call functionality.
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Summary
Real-time visitor tracking: Get detailed visitor tracking data, including page views, location, and referral sources, to help your business better understand your visitors and personalize the buyer journey.
Nudge leads with the right message: Trigger conversations based on a wide range of parameters such as pages visited, country, or even a certain activity on the website like a payment failure.
Multiple communication modes: Choose the best communication mode, like audio call or screen share, to assist customers in the best possible way.
Single portal for multiple channels: Engage with customers spread across multiple channels—be it FB Messenger, WhatsApp, or even Instagram—through a single dashboard.
Auto-pilot customer support: Build codeless bots with near-human capabilities that can easily help you scale up your customer support.
Multiple language support: SalesIQ is available in 28+ languages, making it easier for businesses to communicate with a global audience.
Plug-and-play integration with 30+ apps: SalesIQ can be seamlessly integrated with other Zoho tools, such as Zoho CRM and Zoho Desk, Clearbit, Google Analytics allowing businesses to easily access and analyze customer data from a single platform.
Summary
Customization: Fine-tuning of the look and developing user's brand awareness.
File-sharing: Sharing files with website visitors over chat.
Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.
Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
Summary
Live chat software
Chatbots
Co-browsing functionality
Voice and video calls
Reporting and Analytics
Customer profile management
Pricing
Free
Free
Included in plan:
1 brand
Visitor insights (10K visitors/month)
100 chat sessions/month
Canned replies
Basic visitor information
Voice note
File sharing
Mobile SDK
Credit card masking
Integration with Zoho apps
Integration with CMS and E-commerce platforms
Desktop apps
Daily reports (scheduled)
Basic
$7.00
1 user(s) / month
Included in plan:
Everything in FREE plus
Visitor insights (50K visitors/month)
1000 chat sessions/month
1 custom chatbot
Advanced visitor information
Email signature chat
Departments
FAQs
Articles
Chat routing
Chat transfer
Group chat
Proactive chat triggers
Lead scoring and company scoring
Business hours
Branding
Visitor-side chat history
Click-to-call
Audio call
Screensharing
Third-party integrations
Professional
$12.75
1 user(s) / month
Included in plan:
Everything in BASIC plus
Visitor insights (100K visitors/month)
Unlimited chat sessions
5 custom chatbots
Facebook Messenger
Instagram
WhatsApp
Telegram
Custom widgets
Block IP
Operator chat monitoring
Weekly and monthly reports (scheduled)
Real-time reporting
Apple TV app
Enterprise
$20.00
1 user(s) / month
Included in plan:
Everything in PROFESSIONAL plus
Visitor insights (200K visitors/month)
Chat translation
10 custom chatbots
Answer Bot Zia
Autopilot
Tags
Smart suggestions Zia
Company profile enrichment Zia
Profanity management
Integrations with Cloud Telephony and PBX systems
Pricing
Starting from: $20.00/month
Credit card required: N/A
LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:
Starter - $20/agent/month
Team - $41/agent/month
Business - $59/agent/month
Enterprise - Contact us
Pricing
Basic
Free
Included in plan:
250 Customer profiles
Chat messenger
1 Campaign and Trigger
Facebook and Slack integration
Send emails
Offline form to capture details
Premium
$25.00
1 user(s) / month
Included in plan:
Unlimited Customer Profiles
Video & Voice chat
Co-Browsing & Screensharing
Complete Integrations
Reporting
Unlimited Campaigns & Triggers
Team
$200.00
Additional agents $40 per month per agents
Included in plan:
Includes 5 Agents & Premium Plan
AI Chatbot with Knowledge base
Live Team Performance
Mobile SDK (iOS & Android)
Video & Voice Call Recording*
Team Analytics
FAQs
What is this service generally used for?
To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.
Does this service offer guides, tutorials and or customer support?
Yes.
What platforms does this service support?
SalesIQ is available in web browser, android and iOS platforms
Does this service offer an API?
Yes.
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with all leading CRM and Help Desk Softwares
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service integrate with any other apps?
Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.
FAQs
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.
Does this service offer guides, tutorials and or customer support?
Support is provided 24/7/365 via live chat, email, phone, knowledge base.
Who are the main user groups of this service?
Sales and support teams in industries of all sizes.
What platforms does this service support?
LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.
Does this service offer an API?
LiveChat is available for custom integrations over REST-based API.
Does this service integrate with any other apps?
It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.
What is this service generally used for?
LiveChat is generally used as a real-time chat tool for customer services and online sales.
FAQs
What is this service generally used for?
Co-browse, Live chat, Audio-video calls and Chatbot services
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer an API?
Yes
Does this service integrate with any other apps?
Yes we integrate with wide variety of CMS, CRMs and social platforms
Does this service offer multi-user capability (e.g. teams)?
Yes
What platforms does this service support?
Web, iOS and Android
Who are the main user groups of this service?
Online business, banking sector, healthcare sector and various online sites
We have a small team of dedicated Customer Chat software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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