Compare ZOHO CRMPlus vs MindTouch vs Confirmit

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ZOHO CRMPlus screenshot view 4 more MindTouch screenshot view 1 more Confirmit screenshot view 2 more

About ZOHO CRMPlus

Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It effectively eliminates data silos and improves team collaboration to deliver enhanced customer experiences.

About MindTouch

MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.

Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.

Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.

About Confirmit

Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.

Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.

It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Knowledge Base

  • Real-Time Updates

  • Customizable Functionality

  • Search Functionality

  • Indexing

  • Visitor Tracking

  • Third Party Integration

  • Self-Service Features

  • Self-Learning

  • Multiple Format Support

Summary

  • Survey Design

  • Panel management

  • Data collection

  • Data integration

  • Social media

  • Text analytics

  • Reporting and analysis

  • Action management

  • Mobile

  • Multi-Channel Collection

Pricing

Basic

$57.00
1 user(s) / month
Included in plan:
  • Omnicahnnel Engagement
  • inter-team communication
  • https://www.zoho.com/crm/crmplus/complete-feature-list.html

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with SAP and SalesForce.

  • What is this service generally used for?
  • This service is used as a product knowledge management solution.

  • What platforms does this service support?
  • This is a web-based application.

  • Who are the main user groups of this service?
  • Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

FAQs

    What platforms does this service support?
  • This is a web-based software with Android and iOS mobile apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CMR applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support.

  • Does this service integrate with any other apps?
  • Yes, it integrates with various business applications and systems.

  • Does this service offer an API?
  • Confirmit offers API.

  • Who are the main user groups of this service?
  • Main users of Confirmit are SMEs and large enterprises.

  • What is this service generally used for?
  • This service is generally used for customer feedback management.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
San Diego
Employees:
51-200
Likes:
Followers:
5.79k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.7k

Other

Who uses ZOHO CRMPlus
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses MindTouch
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other

Who uses Confirmit
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian
Regional Restrictions:
No restrictions.
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