Compare ZOHO CRM Plus vs UserTesting vs WalkMe

ZOHO CRM Plus 2730 Customer Experience	UserTesting 566 Customer Experience	WalkMe 129 Customer Experience
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Crozscore 87% what is this? User Happiness: 82% Press Buzz: 69% User Trend: no significant changes	Crozscore 91% what is this? User Happiness: 90% Press Buzz: 61% User Trend: no significant changes	Crozscore 90% what is this? User Happiness: 90% Press Buzz: 54% User Trend: interest falling
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About ZOHO CRM Plus Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It effectively eliminates data silos and improves team collaboration to deliver enhanced customer experiences.	About UserTesting UserTesting enables anyone to see, hear, and talk to their customers, remotely over video, as they engage with digital experiences (websites, apps, messaging, etc.) or physical products and services. This immediately actionable video feedback allows decision makers to understand what AND why customers, prospects, or competitors think, feel, say, do things the way they do - far better than traditional surveys or analytics alone. Decision making with greater customer empathy and confidence allows you to create better experiences that deliver better business results and customers who keep coming back happy. It is used by designers, researchers, marketers, product teams, and more, by small, medium, and large organizations around the world, including the majority of the top brands such as Google, Amazon, Apple, Microsoft, Procter & Gamble, PayPal, CNN, WordPress, Adobe, Facebook, Twitter, and more.	About WalkMe WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites. The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more. WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Same day video interviews Longitudinal tests A/B test variations Landing pages Moderated and unmoderated studies Competitive benchmarking Concept and Prototype testing Mobile validation Online/offline customer journeys and ethnographics Marketing campaign creative and message testing	Summary Walk-Thrus Analytics Search Widget Training Cross Browser Support Segmentation Center Multi-Language Support Design Customization Screen Size Optimization User Management
Pricing Basic $57.00 1 user(s) / month Included in plan: Omnicahnnel Engagement inter-team communication https://www.zoho.com/crm/crmplus/complete-feature-list.html		Pricing Free Plan Free Included in plan: 3 Walk-Thrus Up to 5 Steps Per Walk-Thru 300 Assists Per Month Basic Online Support
FAQs No FAQs associated with this application.	FAQs Does this service integrate with any other apps? Yes. Does this service offer an API? No API offered. What platforms does this service support? This is a web-based service. What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with screen recorders. Does this service offer guides, tutorials and or customer support? Phone Support, Online Chat, Knowledge base, UserTesting University on-demand training courses, Live Training Courses, UserTesting Community and discussion forums, User Groups, Webinars, Tips, FAQs, email support, and social media. Does this service offer multi-user capability (e.g. teams)? Yes Who are the main user groups of this service? UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, designers, and more. It is designed for any team in any organizations of any size in any country. What is this service generally used for? This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, prototypes, marketing messages, real world experiences, etc.	FAQs Does this service offer an API? Yes, it offers APIs. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics. Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics. Does this service offer guides, tutorials and or customer support? Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials. What is this service generally used for? This service is generally used as a Digital Adoption Platform (DAP). What platforms does this service support? Deployment options of WalkMe are: SaaS and Self-Hosted. Who are the main user groups of this service? Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: Mountain View Employees: 201-500 Likes: Followers: 44.4k	Vendor Information Founded: - Based in: San Francisco Employees: 501-1000 Likes: Followers: 14.7k
Other Who uses ZOHO CRM Plus SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English Regional Restrictions: No restrictions.	Other Who uses UserTesting Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses WalkMe Startups SMEs Enterprises Desktop Platforms: Web App Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian Regional Restrictions: No restrictions.