Compare ZOHO CRM Plus vs WalkMe vs Confirmit

About ZOHO CRM Plus

Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It effectively eliminates data silos and improves team collaboration to deliver enhanced customer experiences.

About WalkMe

WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites.

The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more.

WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.

About Confirmit

Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.

Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.

It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Click-to-Dial
• Net Promoter Score

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Click-to-Dial
• Net Promoter Score

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Click-to-Dial
• Net Promoter Score

Summary

No key features associated with this application.

Summary

• Walk-Thrus

• Analytics

• Search Widget

• Training

• Cross Browser Support

• Segmentation Center

• Multi-Language Support

• Design Customization

• Screen Size Optimization

• User Management

Summary

• Survey Design

• Panel management

• Data collection

• Data integration

• Social media

• Text analytics

• Reporting and analysis

• Action management

• Mobile

• Multi-Channel Collection

Pricing

Pricing

FAQs

No FAQs associated with this application.

FAQs

Does this service offer an API?

• Yes, it offers APIs.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics.

Does this service offer multi-user capability (e.g. teams)?

• No.

Does this service integrate with any other apps?

• Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics.

Does this service offer guides, tutorials and or customer support?

• Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

What is this service generally used for?

• This service is generally used as a Digital Adoption Platform (DAP).

What platforms does this service support?

• Deployment options of WalkMe are: SaaS and Self-Hosted.

Who are the main user groups of this service?

• Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government.

FAQs

Who are the main user groups of this service?

• Main users of Confirmit are SMEs and large enterprises.

What is this service generally used for?

• This service is generally used for customer feedback management.

Does this service offer an API?

• Confirmit offers API.

Does this service integrate with any other apps?

• Yes, it integrates with various business applications and systems.

Does this service offer guides, tutorials and or customer support?

• Support: Email Support, Phone Support, Live Support.

Does this service offer multi-user capability (e.g. teams)?

• No.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with CMR applications.

What platforms does this service support?

• This is a web-based software with Android and iOS mobile apps offered.

Vendor Information

Vendor Information

Vendor Information

Other

• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

Other

• Startups
• SMEs
• Enterprises

• Web App

Other

• SMEs
• Enterprises

• Web App

• iOS
• Android