Compare ZOHO CRM Plus vs MindTouch vs WalkMe

ZOHO CRM Plus 2702 Customer Experience	MindTouch 53 Customer Experience	WalkMe 129 Customer Experience
View Listing	View Listing	View Listing
Crozscore 87% what is this? User Happiness: 82% Press Buzz: 69% User Trend: no significant changes	Crozscore 86% what is this? User Happiness: 82% Press Buzz: 50% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 90% Press Buzz: 54% User Trend: interest falling
view 4 more	view 1 more	view 5 more
About ZOHO CRM Plus Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It effectively eliminates data silos and improves team collaboration to deliver enhanced customer experiences.	About MindTouch MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge. Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need. Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.	About WalkMe WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites. The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more. WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Knowledge Base Real-Time Updates Customizable Functionality Search Functionality Indexing Visitor Tracking Third Party Integration Self-Service Features Self-Learning Multiple Format Support	Summary Walk-Thrus Analytics Search Widget Training Cross Browser Support Segmentation Center Multi-Language Support Design Customization Screen Size Optimization User Management
Pricing Basic $57.00 1 user(s) / month Included in plan: Omnicahnnel Engagement inter-team communication https://www.zoho.com/crm/crmplus/complete-feature-list.html		Pricing Free Plan Free Included in plan: 3 Walk-Thrus Up to 5 Steps Per Walk-Thru 300 Assists Per Month Basic Online Support
FAQs No FAQs associated with this application.	FAQs Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer. Does this service offer guides, tutorials and or customer support? Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site. Does this service offer an API? Yes, it offers API. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with SAP and SalesForce. What is this service generally used for? This service is used as a product knowledge management solution. What platforms does this service support? This is a web-based application. Who are the main user groups of this service? Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.	FAQs Who are the main user groups of this service? Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government. What platforms does this service support? Deployment options of WalkMe are: SaaS and Self-Hosted. What is this service generally used for? This service is generally used as a Digital Adoption Platform (DAP). Does this service offer guides, tutorials and or customer support? Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics. Does this service offer multi-user capability (e.g. teams)? No. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics. Does this service offer an API? Yes, it offers APIs.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: San Diego Employees: 51-200 Likes: Followers: 5.79k	Vendor Information Founded: - Based in: San Francisco Employees: 501-1000 Likes: Followers: 14.7k
Other Who uses ZOHO CRM Plus SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English Regional Restrictions: No restrictions.	Other Who uses MindTouch SMEs Enterprises Desktop Platforms: Web App Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Regional Restrictions: No restrictions.	Other Who uses WalkMe Startups SMEs Enterprises Desktop Platforms: Web App Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian Regional Restrictions: No restrictions.