Compare ZOHO CRM Plus vs MindTouch vs Sitecore

ZOHO CRM Plus 2730 Customer Experience	MindTouch 53 Customer Experience	Sitecore 12 Customer Experience
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Crozscore 87% what is this? User Happiness: 82% Press Buzz: 69% User Trend: no significant changes	Crozscore 86% what is this? User Happiness: 82% Press Buzz: 50% User Trend: interest falling	Crozscore 91% what is this? User Happiness: 94% Press Buzz: 52% User Trend: interest falling
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About ZOHO CRM Plus Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It effectively eliminates data silos and improves team collaboration to deliver enhanced customer experiences.	About MindTouch MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge. Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need. Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.	About Sitecore SiteCore is a cloud-based integrated customer experience and web content management platform developed for both marketing professionals and IT teams. It enables them to find a fast and simple way to customize, maintain, and integrate their websites. This solution takes significant place on CMS applications market, delivering the effective solution for creating blogs, wikis, polls. Users can manage all kinds of content, and get control over consistent customers' experience on all of their B2C websites. The platform's best feature is the localization and regionalization that is set by the user. SiteCore brings a whole new way how brands interact with customers, mainly by personalizing customers’ interactions with their brand. That means that all data sourced from website visits, social media, mobile devices, and finally from purchases is collected. When it comes to pricing, it is based on the number of Sitecore server installations and simultaneous users.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Knowledge Base Real-Time Updates Customizable Functionality Search Functionality Indexing Visitor Tracking Third Party Integration Self-Service Features Self-Learning Multiple Format Support	Summary Sitecore Experience Profile™ Web experience mangement Mobile experience management Content and product management Cross channel data analysis Digital asset management App experience management Social experience Commerce experience Email experience
Pricing Basic $57.00 1 user(s) / month Included in plan: Omnicahnnel Engagement inter-team communication https://www.zoho.com/crm/crmplus/complete-feature-list.html
FAQs No FAQs associated with this application.	FAQs Does this service offer an API? Yes, it offers API. Does this service offer guides, tutorials and or customer support? Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site. Who are the main user groups of this service? Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business. What platforms does this service support? This is a web-based application. What is this service generally used for? This service is used as a product knowledge management solution. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with SAP and SalesForce. Does this service integrate with any other apps? Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer. Does this service offer multi-user capability (e.g. teams)? No.	FAQs What are some applications this service is commonly used in tandem with? It is commonly used in tandem with Microsoft Azure. Does this service offer an API? No. Who are the main user groups of this service? Users of SiteCore are SMEs and large enterprises. What is this service generally used for? This service is generally used for web content management (WCM). Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Support Portal. What platforms does this service support? Deployments: Cloud, on-premises, or hybrid. Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations: Microsoft Dynamics CRM, Widen, Widen Collective, SharePoint, Canto Digital Asset Mgmt, SharpSpring, Webdam, Bynder, Asset Bank, Third Light, QBank DAM, AnswerRocket, Kapost, Curata, Wedia, SnapApp, MediaBeacon, Siteimprove, SyncForce, Smartling, Stackla, Aprimo Digital Asset Management, and Digizuite™ DAM.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: San Diego Employees: 51-200 Likes: Followers: 5.79k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 20.9k
Other Who uses ZOHO CRM Plus SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English Regional Restrictions: No restrictions.	Other Who uses MindTouch SMEs Enterprises Desktop Platforms: Web App Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Regional Restrictions: No restrictions.	Other Who uses Sitecore SMEs Enterprises Desktop Platforms: Web App Languages: English, Spanish, Danish, German, Dutch, French, Swedish, Japanese, Chinese Regional Restrictions: No restrictions.