Compare Zimplu CRM vs ERP-ONE+ vs HappyFox

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Crozscore:

56%
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22%
interest falling

Crozscore:

71%
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33%
interest falling

Crozscore:

89%
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95%
42%
no significant changes
Zimplu CRM screenshot view 4 more ERP-ONE+ screenshot view 2 more HappyFox screenshot view 4 more

Software Description:

Your sales agents can better manage accounts, leads, planning, forecasting and sales analysis with Zimplu CRM. Once our solution is implemented, the sales pipeline will flow smoother and your team will spend more time actually selling.

Having a detailed knowledge of your business performance and a deep understanding of your customers is critical for senior management. Reports and graphical charts are easy to run and they provide at-a-glance insight into business and employee performance.

Zimplu CRM needs less administration than other similar solutions. It enables you to respond faster to customer service issues, to anticipate and to deliver consistent customer care that contributes to long-term business profitability.

Software Description:

ERP-ONE+ is Distribution One’s enterprise resource planning (ERP) solution that specializes in the wholesale and distribution industry. This intuitive 64-bit turnkey system supplies all the features businesses require to automate their processes including Accounting, Order Entry, Inventory Control, Warehouse Management, CRM, Sales Reporting and Analysis and so much more. ERP-ONE+ also includes high-demand functionality like Quality Control Tracking, RF Scanning, VMI (Vendor Managed Inventory), and Lot Control. Featuring an easy-to-use interface, the 64-bit ERP-ONE+ provides rapid access to all related customer and product data.

ERP-ONE+ supports multiple industries including but not limited to: Industrial Supply, Fastener Distribution, Janitorial and Sanitary Suppliers, Food & Beverage, FMCG, Electrical, and Retail Distributors. ERP-ONE+ is highly recommended for businesses with revenues between $5 million and $50 million, have 11-250+ employees, and have 5+ users to access the system.

The ERP-ONE+ software is designed for buyers who are looking for broad suite functionality and want one fully interconnected system to take care of their entire operational needs. Because Distribution One provides a complete solution, buyers can focus on choices of third party integrations and the deployment model that works best for them. Regarding integration options, buyers can easily integrate with leading shippers like FedEx and UPS using EDI (Electronic Data Interchange) to handle their logistics and tracking needs. Supplementary API (Application Data Interface) services, Mobile Applications, and hosted e-Commerce solutions all expand the scope of business functionality giving companies more time to focus on obtaining results in sales and logistics.

In terms of ERP-ONE+ deployment, there are three categories from which buyers can choose: Cloud ERP, SaaS ERP, and On-Premise ERP. These options present businesses with considerations relating to server location, maintenance, customizations, and updates. Cloud ERP provides the fastest path to implementation and avoids the need for physical servers and in-house IT maintenance.

For buyers migrating from another system, Distribution One offers assistance in transferring crucial data to the new system with a proven method that minimizes downtime. Distribution One brings their training team onsite to teach ERP-ONE+ users on their own computers. Additionally, Distribution One offers friendly US-based live support services including unlimited support calls.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Features:

  • Dashboard

Features:

  • Tax Management
  • Email Integration
  • File Transfer
  • Batch Permissions & Access
  • 2-Factor Authentication
  • P&L
  • Budgeting
  • Forecasting
  • Calendar Management
  • Multi-Currency
  • General Account Ledger
  • Contact Management
  • Accounts Receivable
  • Billing/Invoicing
  • CRM Integration
  • Balance Sheet
  • Accounts Payable
  • Data Import
  • External Integrations
  • Notifications
  • Customer Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Supplier Management
  • Data Export
  • Inventory Tracking
  • Multi-User
  • API

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Summary:

  • Support Tickets

  • Advanced Search and Filtering

  • Activity and Sales Reports

  • Opportunities and Quote Management

  • Notes & Files Regarding Customers

  • Contact Management

Summary:

  • Interconnected applications allow for fast access to all related customer and order data.

  • Integrated warehouse management software with RF barcode scanning systems.

  • Aids with supply chain management by correlating backorders and current warehouse stock with orders to suppliers.

  • Handles vendor and customer pricing based on contracts down to a vendor to customer special cost and price.

  • ERP-ONE+ tracks product description details, pricing fields, cost fields, item status, and vendor data.

  • Automated discounting for large orders and calculation of the costs of goods to the business to ensure profitability.

  • Planning and forecasting capabilities tracks inventory and reports stock shortages and surpluses in single and multiple warehouse environments.

  • Cloud deployment with no physical servers or onsite IT team needed. SaaS and On-Premise options also available.

  • Supplemental EDI, API, Mobile Apps, and E-commerce solutions and integrations available.

  • Live US-based customer support and ongoing user training sessions available.

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Pricing:

  • Credit card required: N/A
  • 12 EUR/ Month/ User.

Enterprise


Contact Distribution One for a quote
Included in plan:
  • Deployment options: Cloud, Saas, or On-Premise
  • Turnkey Software Suite
  • Project Manager, Implementation Consultation
  • Data migration from previous system
  • Week long pre-training
  • On-site process-based training applied to your business model
  • US-based phone and email customer support
  • Monthly software updates/enhancements

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

FAQs:

    Who are the main user groups of this service?
  • Sales and Marketing departments

  • What is this service generally used for?
  • Sales

  • What platforms does this service support?
  • Web-based, Android native mobile app and mobile interface for all other mobile OS (iOS, Blackberry etc.)

  • What are some applications this service is commonly used in tandem with?
  • Email

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    What platforms does this service support?
  • Web-based service, mobile version works on Android, iPhone/iPad.

  • Does this service offer multi-user capability (e.g. teams)?
  • User licenses available as directed by company's need. Software easily scales with growth of the company and additional user license can be purchased at any time.

  • Does this service offer guides, tutorials and or customer support?
  • Distribution One provides in-software help screens and live US-based email and phone support. Basic training is mandatory leading to go-live. Additional onsite or in-office training available as part of ongoing D1 University offerings.

  • What is this service generally used for?
  • ERP-ONE+ is intuitive business management software for wholesalers and distributors looking for a comprehensive solution to increase productivity, expand profitability, and drive competitive advantage.

  • Does this service offer an API?
  • Distribution One offers APIs to integrate with multiple third-party systems.

  • Who are the main user groups of this service?
  • Distribution One's software is designed for medium- to enterprise-sized businesses in the Wholesale Distribution industry. We serve hundreds of customers from fasteners, adhesives, industrial supply, and food service to electrical, HVAC, retail, hardware, and janitorial supply to name a few.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support?
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
-
Based in:
Bucharest
Employees:
-
Likes:
Followers:

Publisher:

Founded:
1996
Based in:
New Jersey, USA
Employees:
50+
Likes:
148
Followers:
488

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
27.2k
Followers:
2.63k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ERP-ONE+
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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