Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
About SysAid
SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises in 140 countries. Available in 42 languages as a cloud-based and on-premises solution.
Everything’s cross-referenced within SysAid e.g. every ticket, asset, patch, and related item, to help close the loop faster.
Built-in service orchestration and service desk automation to slash ticket resolution time.
Native asset management and CMDB to help simplify the process for tracking/auditing all IT and non-IT equipment.
Easy self-service adoption with an effortless, omni-channel end-user experience, enabling one-touch tickets.
Codeless configuration, so you can work the way you want (instead of adapting to rigid tools provided by others).
Out-of-the-box reporting, BI analytics, and configurable dashboards.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Multi-channel support: email, web, phone, chat, social media
Flexible ticket management with automated workflow
Customer facing web interface that you can easily brand
Brings all your customer conversations into one place
Time-saving tools like ticket views, triggers, and automations
Robust reporting and advanced analytics
Summary
Asset Management
Change Management
Problem Management
ITSM ITIL-Based Solution
Bar Code Scanning and Auditing
SLA Management
service orchestration
Escalation Rules and Email Routing
Service Desk Automation
Help Desk Ticketing Software
Pricing
BASIC For easy & efficient IT support
1 user(s) / month
Included in plan:
Ticketing
Asset Management
Self-Service Portal
Password Reset
Knowledge Base
Remote Control
Advanced Reporting
Service Desk Automation
Tasks & Projects
Barcode CI Scanner
Monitoring (optional)
BI Analytics (optional)
Patch Management (optional)
Implementation Packages (optional)
Professional Services (optional)
Service Orchestration (optional)
FULL For ITIL-aligned mature organizations
1 user(s) / month
Included in plan:
All that in Basic +
ITIL (Change/Problem/Request)
CMDB
Service Orchestration
SLA/SLM
Unlimited Configurable Fields
Third-Party Integrations
Multiple Email Boxes
APIs
Monitoring (optional)
BI Analytics (optional)
Patch Management (optional)
Implementation Packages (optional)
Professional Services (optional)
Service Orchestration (optional)
FAQs
No FAQs associated with this application.
FAQs
What is this service generally used for?
IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management* IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management
What are some applications this service is commonly used in tandem with?
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management.
Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
Who are the main user groups of this service?
SysAid's solution is used by organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.
Does this service offer an API?
No.
Does this service offer guides, tutorials and or customer support?
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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