Compare Zendesk vs Spiceworks Help Desk

Zendesk 5579 Support & Helpdesk	Spiceworks Help Desk 18 Support & Helpdesk
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Crozscore 89% what is this? User Happiness: 86% Press Buzz: 71% User Trend: no significant changes	Crozscore 86% what is this? User Happiness: 78% Press Buzz: 58% User Trend: interest falling

About Zendesk Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.	About Spiceworks Help Desk The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network. The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics. The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multi-channel support: email, web, phone, chat, social media Flexible ticket management with automated workflow Customer facing web interface that you can easily brand Brings all your customer conversations into one place Time-saving tools like ticket views, triggers, and automations Robust reporting and advanced analytics	Summary Tickets & Tasks Team Management User Self-service IT Asset Management 150+ Add‐on Apps Ticket Collaboration Multi‐site Support Active Directory Knowledge Base
	Pricing Free Plan Free Included in plan: Unlimited Tickets Unlimited Devices Unlimited Agents Unlimited Users Unlimited Technicians Premium Support IT Community with Millions of IT Pros
FAQs No FAQs associated with this application.	FAQs Does this service integrate with any other apps? Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin. Does this service offer guides, tutorials and or customer support? Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars. What is this service generally used for? This service is generally used as Help Desk solution. What platforms does this service support? Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2. Does this service offer an API? Yes, it offers an API. Who are the main user groups of this service? Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses. Does this service offer multi-user capability (e.g. teams)? Yes.
Vendor Information Founded: 2007 Based in: San Francisco Employees: 1001-5000 Likes: Followers: 109k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 33.9k
Other Regional Restrictions: No restrictions.	Other Who uses Spiceworks Help Desk SMEs Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.